Chipotle - Fresh Food Fast 4+

Mexican Food Pickup & Delivery

Chipotle Mexican Grill

    • Free

iPhone Screenshots

Description

Like a tiny Chipotle that lives in your phone, our app lets you order real, delicious food for pickup or delivery.

And…

ABOUT CHIPOTLE REWARDS
• Members bank points automatically for in-app orders.
• In-person, scan the app to earn points and redeem rewards.
• Redeem points on Food, Goods and Giving in the Rewards Exchange.
• Set a favorite reward to track points as you go.
• Get rewarded faster with extra point offers and early access to new menu items.
• Oh, and let’s just say… we won’t forget you on your birthday.

FEATURES
• Pick up quicker with mobile pickup shelves and Chipotlane.
• Or, get your food delivery bought straight to your door.
• Try tasty menu items you can only get in-app or online.
• Get your faves faster with saved meals and recent orders.
• Go crazy with unlimited ‘extra’ ‘light’ and ‘on-the-side’ customizations.
• Low gift card balance? Split the payment with another card.
• Pay your way with Google Pay.
• See your sustainability impact with Real Foodprint metrics.
• Start a Group Order to invite your squad in on the fun.
• Save your go-to Chipotle locations and food delivery addresses.

What’s New

Version 10.31.0

Thanks for using the Chipotle app! We've made your ordering experience even better with a new Chipotle Rewards Card widget, a few performance enhancements, security updates, and bug fixes included in this release.

Ratings and Reviews

4.7 out of 5
723.7K Ratings

723.7K Ratings

cdhjbvuheg ,

Support is horrible

In an attempt to get the reward badges I have been going to Chipotle on different days then I normally would and keeping track of my points the best I can. Points show up 24-48 hours after purchase (maybe). When they don’t, you must “Chat with Pepper “, which is a minimum of 15 minutes +. A robot attempts to assist you, but can’t correct missing points. It passes you to a human who can only say the points have been added, it will be 24-48 hours. Problem should be solved, an employee has verified that you earned the points and has correctly added the points into the system. In 24-48 hours when no points are received you must go through the system again. They are corrected again. This time it will take up to seven days. Some points are added, but there’s no way to confirm for which purchase. Still missing approximately 800 points, but they stated that I was given an extra 250 for their mistake and earned 500 from a reward badge achievement. This should make things even. It doesn’t. When I order in your app, it should never miss points or even take 24-48 hours. Your app can instantly accept my order and my payment. Then within a minute send a text/email verification, but can’t instantly add the points. Then it loses the points? I would think that your IT Department could correct this and also show on the app and text/email the points awarded for each purchase side by side or in a running tally.

trevor-44 ,

Terrible app - Terrible customer service

I consistently run into issues with orders or else where on the app. Then I have to talk to pepper who gives me the run around and links me to the internet for me to provide basic info and then get rerouted back to the app. When I finally get the chance to talk to a real person they are juggling 10 other conversations and take 5+ minutes to respond to every message, leaving the whole process taking upwards of 30 minutes.

Recently I had a problem with valid gift cards not being able to be loaded on the app. All they tell me is that I have to use the gift cards in the store and they wont allow me to swap it or buy another gift card with the ones I have. I don’t mind their rules and all but this is their mess up, the least they could do is put some effort to fix it. Seems like its been an ongoing technical issue for at least 2 years now. I would love to know the average response time to tickets in their company. It’s very clear that any issue that is not costing them money is low priority, added bonus if its helping them save money (i.e. not honoring gift cards in the app).

I understand customer service can be expensive to meet incoming traffic, but this company makes way too much money to not at least invest more in their app and technology. I doubt anyone is ever going to read this.

modellaw ,

Average App

There are several problems with the chipotle app in my opinion. First, anyone who orders online or scans so that they can get points should have the receipt email to them. Also you should be able to pull up the receipt in the app, as well as look at your transaction history. 2nd, you should be able to see your points adding up other than just the total, to ensure they are being added correctly. 3rd, you need to create a short comment section at the end of each entry item. Currently there is no way to communicate with the restaurant about any specificity to one’s order that can’t be manipulated via the app options. What if I want the fajita veggies on the side with my bowl? There’s literally no way to tell the restaurant that now. Which means if I want that, I have to come in and order the food the good old’ fashion way.

The Chipotle app has basically taken every measure possible to avoid letting people see specifically how their points are being added at each purchase, as well as still requiring me to get a paper receipt regardless of whether I have a rewards account. I also can’t order through the app if I want my food the same way I am able to get it if I just go through the line inside. It’s not efficient and it’s archaic. Get it together Chipotle, you’re better than this.

App Privacy

The developer, Chipotle Mexican Grill, indicated that the app’s privacy practices may include handling of data as described below. For more information, see the developer’s privacy policy.

Data Linked to You

The following data may be collected and linked to your identity:

  • Purchases
  • Financial Info
  • Location
  • Contact Info
  • User Content
  • Identifiers
  • Sensitive Info

Data Not Linked to You

The following data may be collected but it is not linked to your identity:

  • Usage Data
  • Diagnostics

Privacy practices may vary, for example, based on the features you use or your age. Learn More

Supports

  • Wallet

    Get all of your passes, tickets, cards, and more in one place.

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