Jitbit Helpdesk 4+

An easy-to-use help desk app

Jitbit LP

Designed for iPad

    • 2.3 • 6 Ratings
    • Free

Screenshots

Description

Jitbit Helpdesk is one of the most popular help desk software providers on the market. Our main focuses with Jitbit Helpdesk are on productivity, ease-of-use and simplicity. At the same time there are some incredibly powerful features in the app that will take your customer support to another level.

Unlike other help desk apps we want to help you do your job, not just be another tool that you have to use. That's why in addition to all the standard help desk features we offer such features as canned responses, technician collision detection, smart Knowledge Base article suggestions with machine learning and more.

Jitbit Helpdesk for iOS allows you to access your help desk from your device. We know that many people are away from their PCs quite often and we wanted to offer a solution so that you could stay productive on the go.

Features include:
* View all the tickets the same you do on the desktop
* Search through all your tickets
* Select view modes: Unanswered, Unclosed, All, etc.
* Filter by category and assigned to you
* View and reply to tickets
* View attached files and attach your own
* Insert canned responses and links to knowledge base articles into your replies
* View ticket details and change priority, category and assignee
* Change ticket statuses
* Delete, close or mark tickets as spam

We try to add new features to our help desk mobile app every month or so.

What’s New

Version 4.10

* Add support for Multiselect dropdown custom field type
* Fixed long tech names when picking an assignee
* Fixed user lookup
* A lot of design fixes
* Fixed opening the ticket link in the system browser
* Support for line breaks in non-HTML signatures and greetings

Ratings and Reviews

2.3 out of 5
6 Ratings

6 Ratings

B665435 ,

Slowly improving

Due dates don’t work right. Changes the time to something different. Can’t create ticket on behalf of someone. Missing other important features that are available on the web.

dh6790 ,

Not an app

On iPhone. This isn’t even really an app it’s just a web page I had to download. There are no notifications, which for a help desk app, defeats the purpose. The page needs to be refreshed every time to see if there is a new ticket and if you close the app you need to sign back in every time which is a huge pain if you have 2factor enabled. The web interface is awesome but this app can’t be relied on.

Developer Response ,

This sounds like a bug. Can you submit us a support ticket? We will figure it out

Jayram123 ,

Falls short of expectations

Amazing desktop app but it does not hold water on the iOS app. I wouldn't be opposed to pay for this app if the functionality is improved. I cannot search for a ticket. The filtering that is available on the desktop should be available here by category. The ability to have a dashboard that shows metrics would be fantastic.

It is a working tool and I am happy about that but there is still a lot to be had.

App Privacy

The developer, Jitbit LP, indicated that the app’s privacy practices may include handling of data as described below. For more information, see the developer’s privacy policy.

Data Linked to You

The following data may be collected and linked to your identity:

  • Contact Info
  • Identifiers

Privacy practices may vary, for example, based on the features you use or your age. Learn More

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