Volta Charging 4+

Having access to a free public charging station is a very strong motivator to shop at the store in that Shoping Mall. I also love the two hour limit as it forces folks to cycle off and give others a chance to get some free miles. I also greatly appreciate the app as it provides a mechanism to determine if one is available for use. Thank you Volta!! Please add more free charging stations in our area, your advertisements are also super cool. Bright colors, huge display, and fun to watch. I also appreciate the length of time that the stations are available for use. This helps provide folks a huge variety of time slots to be able to take advantage of this awesome public service. Keep up the good work, Volta!

I like Volta chargers, however the company does not return phone messages or emails. Recently I wanted to search for chargers in an unfamiliar area and the app had signed me out and a bright orange bar appeared with message that I needed to reset my password. I tried to do it thru the app. It did not send me email or give me any way to do that so I could not use the app. When I got home I attempted to reset on my home computer and could not. I tried to get help and they only have email support and they did not get back to me. I also looked up their corporate phone number and got the answering machine. They did not return my call. Volta is also doing public private collaborations, putting stations in the public commons and then the station being off limits to the public. Letterman digital arts building in San Francisco is the one I got kicked out of. Next time maybe I should just drive over to their headquarters on De Haro st so I can talk to someone in person. D- grade for customer support and starting to so shady practices like building chargers accessible by the public but they end up being privately owned.

The app works well. It’s essentially a map that only shows Volta charging stations near you. Nothing fancy, but functional. There’s nothing more I’d want from an app.

When I had an issue with a charging station, I called the 1-800 number, but didn’t hear back that day. Once I put it in through the app on the following day, they emailed me back within the hour.

Although the number is not the best way to get ahold of someone at Volta, the issue report feature in the app does seem to make up for that. This app is helpful, simple, and useful. Love it.