Toters توتر‪ز‬ 12+

I’m Amazed

I’m an app developer and I tend to come across a lot of stupid app ideas here. A lot of which don’t pay enough attention to what their customers want or how Lebanese society works.
I’m glad to see one app that surpassed that and exceeded expectations.
I knew EXACTLY where my delivery was, when my food was being prepared, and my order came right on time. I didn’t have the hassle of talking to anyone, it was very easy to look at the food I wanted to order(I think that’s some dedication), and the delivery guy didn’t lose the way.
Overall a trustworthy app.

There’s one detail I want to highlight though, favoriting restaurants takes me to a “list” page, but I don’t see anywhere I can add a list for my favorites. Keep up the good work, and never give up quality.

Zero quality control + zero customer care

Toters holds a virtual monopoly over most of Beirut’s delivery services, which has never been more important to people than during lockdown. Yet their customer service and quality control has never been worse. Over and over again, I experience the same thing - restaurants send me the complete wrong item, an order with half of the items missing or rotten, or some other massive screw up, and NEVER do they compensate the customer or make the company make it right. I have been screwed out of so much money and left hungry (because there is. Or a curfew) so many times because of these people. And they don’t care. They won’t respond to emails, and they will block in-app reviews of restaurants that mention their failings. This is PREDATORY GARBAGE.

Worst experience ever!

This is the worst service application I’ve ever used! I literally spent the last three hours speaking with all the agents that were available for no use! I was just being transformed to other drivers and finally when i was assigned to a driver that was actually heading my way turns out he’s new to the application and barely knows how to work on it and none of the support agents were even helpful or support full. I even had to call the drivers every now and then to follow up. I spent the whole month speaking to agents and receiving calls from the department and yet there’s always a mistake this application was so good im sad that it’s downgrading!

Developer Response ,

Hello! We apologize for the bad encounter you had with our team, your satisfaction is very important to us. Please provide us with your contact details as we'd like to reach out and make things right by you.