Aircall 4+

Good but lacks key features

Aircall is pretty good but not great. Its shortcomings are very large. To begin, the interface between the desktop app (Mac OS and Windows, I’ve used both) and the phone is stellar. It works almost exactly how it should. You complete one action on the web and you can see it on your phone right away. I can call and text with a specific number. The things the app does, it does well. But what it does lack is the ability to send/receive photos. I use this for work at a SaaS and my clients are CONSTANTLY sending me screenshots, videos, voice messages and so on. The fact that it’s 2023 and Aircall is still dragging their feet on overcoming this key challenge shows that their product team is out of touch with their users. They just released a new version where you can add tags to your calls and organize them. I don’t know where they thought prioritizing this over sending media messages was a good idea but it wasn’t. What a waste of their programmer’s and product team’s time. As such, my company’s is actively looking for options that support media messages.

Great aesthetics, terrible technicals

I’ve used the product for some three years now to run my business. It looks great and has a very practical client interface. However, call quality is ABSOLUTELY ABYSMAL. No, there is no better way to put it (it could certainly be painted uglier, honestly). My business looks like a clown show because of this service. I have struggled to change, because it took much time and research to get here, and I don’t have the time to transition now. Constantly dropped calls, robotic voice, massive delays in audio, missed calls, complete silence - you name it! Of the many times that I approached the company for help, so you know what they told me? Sit at a desk and hardwire! I’m a real estate broker. Do you know what kind of ridiculous nonsense is this advice? Yeah, it’s crazy. If you have other options, do your best to implement them. This should be one of your last options.

Fast-clear sound- all in one!

We have been trying for our business to get a great working phone service! We tried everything unitl we finally found AIRCALL! Excellent overall , and from the beginning the set up was easy, the app has amazing features that let you streamline the call process! Amazing features to manage a team and their calls, with 100% visibility of all activities by any user! Sound quality is perfect and there are never lost or dropped calls! We are pleased as a team by using aircall and have seen productivity and efficiency increase! Click to dial is a lifesaver, and you will never have to dial a number again! It is a 5 star service for us and happy we found you AIRCALL!!!

Developer Response ,

Hi there, thank you for your stellar review. We're so happy you found Aircall too 💚 We love doing what we do because of customers like you and can't wait to see what great things your team accomplishes with our product. I hope you have a fantastic day! - Leslie from Aircall