inSitu Sales 4+

Best one so far but…

After trying several different ways to integrate Quickbooks Enterprise to a cloud-based solution, this one has been the easier one to set-up. We have experienced stability and connection issues, but were able to get support within the hour. The only downside in my case is the lack of basic features like invoice history for previous years, no credit memo option for the reps on the field and no open balance report. These are things you can do with a single click on the desktop that do not require additional programming. More features will surely mean more money in the future… lets hope they can continue to deliver. Thanks AH.

Waaaay to many problems

The system has a heart attack constantly and the error screen appears like it is having a sever seizure all day long and you press ok then the error comes immediately back and the flickering of the error begins all over again. It is almost impossible to sync from the office because where the main connection is from because it always says can’t sync. The system on some invoices will not allow us to follow through with the completion of sale by collecting monies because it says something like the balance is greater or for the most part the balance doesn’t match the invoice. I forget exactly but it is on that guideline of just being screwed up. Customer service sometimes has difficulty figuring out what is going on and can’t help us..over all this is a very buggy, glitch bombed program and is very difficult to conduct business with. We are very upset that things are not fixed and this is an on going problem since day 1 and the tech do not seem to know how to fix anything. Very very very disappointed and disgusted with the service, program and that we have constantly fight with the program throughout the day to work somewhat close to the manor of what we need it to. On a grade school grading system where A is perfect....this program that we have to pay a monthly fee for gets a F- or actually it gets and Incomplete because it fails on every level. The program can be great to use if these problem can be addressed immediately.

Developer Response ,

Hi,

We did fix the balance issue. It was happening in some situations due to a rounding issue.
Regarding the problem syncing we would have to look into it, however is very likely you used two devices with the same username which might have caused the iPhone/iPad to assign the same invoice number. Please sign out, update to the latest version and sign back in. I hope we can get this resolved. Thanks.

Lack of customer service

The app over all looks good. But no One answer the phone, email. And respond time take several days. They need to try to solve customer problems very fast. Since it’s a service that is needed to be use everyday all day. I can’t have my drivers waiting for them to pick up to phone or days to give an answer to the problem.