myEarthLink 12+

I’ve had the Earthlink app for at least 10 years now. Up until two months ago (around early October 2024) it had been working fairly well for me aside from occasional hiccups and lock-ups. Then around early October this year the app programmers released an update and ever since then I have been unable to view my Sent folder. I closed and restarted the app numerous times to see if the problem would be rectified, but alas, it was not. Still unable to review my Sent folder. I called EarthLink tech-support and they told me to delete then reinstall the app to see if that helped. I did so while they were on hold and I still had the same issue and continue to this day to be unable to view emails in my Sent folder. Because I am a paying customer, the app programmers need to get their act together and straighten out this issue. By the way, the web-based email works just fine and I am able to see emails in my Sent folder in the web-based version.

Update: I can’t even sign in. Fill in email and password and I press the sign in button and nothing happens. Quit the app completely but same thing. No support or updates from Earthlink.

Update. Went down one star as app is frustrating to use.

I wonder if Earthlink bothers to read their reviews. Again, space is very very limiting at 100mb of storage and that gets consumed quick by so much junk/spam email the I receive. There are so many email providers that provide free gigs, yes gigs of storage but Earthlink just provides 100mb and you have to pay for more storage. Which leads me to believe they give you so little space and they know you will receive a ton of junk email that your storage space will run out fast and some people will buy more storage. Deleting junk email is a chore as well.

Open app

Go to “known spam” folder and delete “all”

Go to “junk” folder and delete that as well

Go to “trash” folder then delete, wait for it to load, page loads and you press delete all, if theres more than one page, wait 10 seconds for other page to refresh and hit delete again.

The news section has repeated news stories as you scroll.

Great app with good ideas but needs a lot of polishing and more free storage space for emails in this day and age. 100mb was big in the 90’s. Fast forward, it’s 2018.

Thank you Earthlink.

EarthLink is problematic across all platforms, and the app is no exception. If I hadn’t had this email added since 1994, I’d ditch them. I could initially log in, but then I only got a “failed to authenticate” error. For the brief moment I was able to access my email, I saw that it was impossible to mass-select emails for deleting. You have to tap on every single one. It also seemed to lack other basic sort functions. I was hoping this app was better, because emails do not delete off the server (even when this option is selected) when using iPhone’s native email app. To add insult to injury, I pay monthly for this. Again- this email is my only unchanged contact info in the last many years, so I want to keep it. But even that was not originally EarthLink, so I can’t give them credit for that either. It was a small company that was bought up.