Facility Issue Reporting 4+

It's good overall but has some bugs. It is fantastic that there is a system for leadership to report issues to the Facilities group. However, the emails sent to the AA (and subsequently sent to the mechanics) do not have the building name or issue description in the subject line or email header thus making it difficult to coordinate repairs effectively. The mechanics that make the repairs have no way to communicate to the AA that the order is complete through the fir app. The mechanic will have to send an email to the AA or phone the AA to communicate that the work order is complete or if there are additional problems. This particular process is not time effective and detracts from the mechanics overall productivity. Please set up a way for the mechanic to report back completion or further issues with the app to the AA. It would be nice if the mechanic could communicate through the app that would auto generate an email to the AA that the work order is complete. Thank you!

We need a way to report back what we found and did to remedy the problem OR what will be required to fix it right. Then, we need to be able to close them out - ALL within the app.
As it is now, the admins have to retype the WO into a report which they then have to send to us who fix things, we in turn, must do the work or tell them why not, then we have to retype AGAIN the info and report that it can be closed, then the admins have to retype & close each order. MANY man/woman hours wasted! PLEASE help this tool save us time, so we can all do more work and make our bldgs. more beautiful and functional. Thanks.
CSM in Lovell

When I was thinking about the issue at my ward’s meetinghouse that needs to be addressed, I was also thinking about how much I need another app on my phone. Then lo and behold, instead of a Web page where I can report the issue, I have to download an app! How fortuitous for me. The only problem is, the app has told me thrice that it can’t reach the server and to check my Internet connection. Well, I downloaded the app from the internet without any problems. I can connect to The Church Web site without any problems. I can do anything else on the internet that I normally do, so I’m assuming that my internet connection must be okay.

So many Church-related things are sub-par, when we should be of the very highest quality. We’re 21 years into the 21st century, and of all of the three or four dozen apps that are on my phone, it’s the Church ones that sometimes or usually or always malfunction.