Wyzant - Find a tutor 4+

Excellent tutor - great with teens !

I have a 14 year old son who , like most teenagers , swears he knows everything! He was not excited at all to get tutoring because he is passing (just barely) Algebra and insisted that he was ok to pass the first practice round of regents. I knew he needed help and insisted and Venicia was highly recommended and she did not disappoint! She came to help prep him for his practice exam and he passed ! And he actually enjoyed his session. She finds ways to not only review important concepts with him but can also handle his know it all attitude with ease and humor. She even spent time explaining to him why and how math was important , for all aspects of his life. She is trustworthy and reliable as well. I can’t say enough positive things about her!

Developer Response ,

Sometimes the first step can be the toughest, but we're so happy to hear that your son has been enjoying his lessons with Venicia! Thank you for the wonderful review, and we wish you and your son the best!

Basically no customer support

The experience in terms of finding a tutor was okay. But the issue with Wyzant is that there is basically no customer service. Rude, professional agents, especially the ones who take care of online chatting for customer support. I would recommend no one link their banking information to the Wyzant account, because I bet there will be some financial issues with the tutor, and Wyzant would not do anything. They charge your PayPal account in the forms of ”automated payment, ” which makes it really hard to dispute. It is not a subscription service so there would be no need for them to charge you with automated payment. One of my tutors told me that Wyzant takes a quite huge percentage from the payment also. I am pretty sure they do not invest that to improving customer service.

Do not use Wyzant. There are other subscription services such as Chegg. I have had no issues with them, especially in terms of payment. Wyzant is so worried that the customer contacts tutor directly to avoid their service fee, mandatory fees they take from the tutor. I understand that, but it cause so many confusion, meaningless wait time whenever there is a payment issue.

Horrible Experience 1st Time USER

If I could give zero stars I would. I’ll try to keep this brief...I was looking for a Gmat tutor. I created an account. Built my profile. All seemed good. I messaged a local tutor that looked promising. I needed a tutor ASAP so I proved the tutor my phone number in the message and let them know I was interested in their services. I waited for a reply. No reply. I went back to the App and it is asking me for a credit card. Hmm that’s weird. They want to run my credit card... why??? I’ve used message and platform apps before but they never forced me to put in a credit card and then charge the credit card just to send messages and connect with users. I called support. They told me I need to put in a credit card to use their app because I’m not allowed to give my phone number out in messages. Why would I give my credit card over so easily to you? This app is bogus and they need to fix their new client adoption process. Zero stars and I’m not using them again. No one should. Call and friend and ask if they know a tutor. Also they charge 9% service fee. Way to high. See yah

Developer Response ,

Thank you for your review. While you are correct that we require a form of payment on file on your account to continue your conversation with a tutor, you don't have to pay anything upfront and if you never have a lesson, you will not be charged.

If you move forward with lessons, you will be charged individually after each session. There is never a contract to sign and you can discontinue lessons at any time.

Also, we’re confident that we can help you connect with a tutor who is a good fit for your needs, and to make the process as risk-free as possible, we offer what we call our Good-Fit Guarantee. If a tutor you meet is not a good fit, simply contact us after your first lesson to get a refund of your first hour together.

Please let our Customer Support team know if they can be of any further assistance.