CEX.IO App - Buy Crypto & BTC 4+

I won’t be as harsh on stars for verification, however, you need to get this issue fixed. I have (literally) had to re-do the verification process over 4 different times. You ask for additional info yet, when we try to submit, it will not accept new pic. Guys, read the reviews, they are telling you the issues. Lets get these glitches worked out! You have a great concept but, you’re losing customers daily as your verification process is a bit over the top. There are now numerous other projects becoming available daily to buy crypto on using bank/credit/debit/paypal etc. If you want the debit card pictured next to the ID card (which is unnecessary seeing as how the the ID and debit card have to be verified individually, hence showing you that the 2 are linked to the person) make sure the process of submitting the new pic is working to accept it. Otherwise, consider losing the pic of ID BACK/DEBIT CARD. I gave up trying as the price if BTC slowly rose out of the buy zone I was shooting for. I have since been verified on Coinbase and Abra, hence, making it obsolete for me to again attempt your verification process.

Thank you for sharing your experience with us. We are sorry you are not happy with our verification process. Our users are of the highest priority for us, however, international and local regulations require CEX.IO to implement effective internal procedures in accordance with international standards for preventing illegal activity. One of them is customer due diligence (“CDD”). According to CDD, CEX.IO establishes its own verification procedures within the standards of anti-money laundering and “Know Your Customer” frameworks.
What about the issue with the not accepted photo, kindly provide us with your user ID, so we could investigate your particular case more closely and do our best to resolve it.

This app gave me nothing but problems since I got it a week ago. I used it only because it was one of the only apps google listed as having cordana(ADA) and at first glance everything seemed legit I was able to verify my card and insert all kinds of person verifications and once completed I was on the screen to even buy cordana however the screen took forever to load and so I tried again and it still took forever to load and so I figured I would deposit funds into the apps wallet and that took forever to load as well but it eventually went through. Then I went back to buy my cordana after depositing and it was no longer on the list of tradable crypto’s. I tried to find it but it was no longer there so I figured I would just withdraw my money back to my bank and find a different app however withdrawing only gives me an error and I tried contacting support and they said it could take up to 10 days to see which in there defense it has not been 10 days yet however that seems like poor customer service.

However I saved the best part for last less than an hour after signing up for the app and withdrawing I found out they tried to charge my card 3 times for the same deposit into the apps wallet which locked my bank account. I have been waiting patiently and trying everyday but the funds are still stuck in my wallet with no way to get them back into my bank account and there has been no response from there service team.

Thank you for sharing your experience. It's sorry to hear that you faced some issues with withdrawals. Please note that list of available coins depends on users' country and verification level. And ADA is not available for your country.

If you face some issue, please contact Support Team via chat button at support.cex.io or in the app. While you are waiting for a reply, please check our guides on Help Centre to make sure that everything is correct on your side.

There’s an issue I have been experiencing for sometime now and it needs urgent a attention. It’s either I am Doing something wrong or the app isn’t functioning correctly. Whenever I try to add a new withdrawal/deposit address on my iPhone I am unable to see or get the “ Done “ option to give that solid blue highlight. I fill out all the fields particulars and ensure that they are correct but even so it still doesn’t gives that solid blue highlight. I had this issue with my older iPhone 6s Plus on iOS 15.x.x and now I’m using a iPhone 11 Pro Max iOS 16.x.x and it’s the same issue. Please developers look at this and see if there’s a bug somewhere hiding.

Thank you for your valuable feedback. We apologize for any difficulties you may be encountering while using our platform. While we cannot offer technical support here, our team is available to address your questions and work towards finding a solution to the problem. Please feel free to contact them at support@cex.io without hesitation. We appreciate your understanding.