ShopRite Order Express 4+

This application would be great except my order is very rarely available for the designated time I choose. I go to the store around the time that they first open and there’s usually no customers at the deli counter at that time. I usually go to the deli approximately 10-15 minutes after the time I chose for pickup and usually my order is not ready. Last week my order was actually ready but the amount that I had requested for two items was less than I ordered.

The app is supposed to be an easy time saving way to place your deli order. More times than not it is not ready when the app tells you it will be. Today was the worse, I was told my order would be ready at 3:15 which was 45 minutes after the time I placed it. I then left my house did all my grocery shopping and still waited 45 minutes for my completed order!!!!
I, along with a bunch of other people were standing there waiting for their orders. We were told two people called out sick and the deli is extremely busy. Fine, that happens...however change the time your order will be ready if it’s an hour, hour and a half or two hours fine just be honest. This was the Little Falls ShopRite btw. I had refrigerator items in the cart and I had to wait because what I ordered was going to be dinner. Needless to say I am not happy!

I would have given 5 stars but you cannot delete a deli item completely. Once its in your cart you need to go back and start a new order. If you add something twice by accident or decide you don't want something it cannot be removed. Fix that and you have got yourself a 5. My only hope now is the deli counter person slices the meat as you request it because last week when I tried this app in store my shaved ham was sliced rather thick and not shaved. My family was annoyed as was I. When you pay $15 for some ham it should be sliced how you want it. No one wants to come back to the store to complain just do it right the first time.