FreedomVoice 4+

There’s always a delay between when the app opens and when you can input a number to call. This might not seem like a big deal, except when you need to restart the app - which is frequently. When making a call, the app often displays a “Call Failed” error which requires a restart. It’s frustrating when trying to call at the time I agreed to, only to be 2 minutes late because the app forced me to restart it. Sometimes I need to login again as well.

FreedomVoice is an excellent service for small business. We run our mobile, large animal veterinary practice phone/text with FreedomVoice and our teams use the app in the field to make calls and texts to clients from our office number instead of their work cell number. It also allows our entire team to view text message history with the client. Our emergency/after hours voicemail box has a call-back feature so that when clients leave an emergency message, the veterinarian on call receives a phone call from our FreedomVoice phone number, a text message alert, and has the option to also receive an email with the voicemail attached. This allows the veterinarian on call to leave their work phone on do not disturb so they are not continuously called after hours for non-emergencies - the only “favorite” number that will ring is our office number on FreedomVoice when a client has a urgent need. We also love that fax is captured and emailed as a PDF to us in the field, and that we can use the FV website to upload and send a fax from the field. The app is still relative new and has been frustrating dealing with some of the bugs they are trying to resolve, particularly with contact synching causing poor performance and app failure. It appears picture (MMS) texting is rolling out in the future, which is great.

I’ve been using this App for 2 years now. It’s bare bones but does the job. Some of the complaints I read in the reviews can be fixed in the settings online or if you allow notifications in your phone settings. I prefer the desktop phone but this app is excellent for on the go. I only wish that you could have more than one number operating through the app as I have more than one number through FreedomVoice.

Customer service has always been exceptional to me and when I’ve mentioned it on the phone the staff raves about the company and have been there for years so I’m not sure what the high turnover comment was over but I have only had good experiences even when I’ve had issues that needed to be fixed.