Qminder Dashboard 4+

Pros: First impression: Qminder is really easy to set up and use. It simplifies the sign-in process for our customers and facilitates the workload for our employees. We managed to decrease our wait times quite considerably. However, the main benefit that we got from the software was the service analytics such as wait time, average service time and staff performance statistics. It is also nice to know visitor names beforehand, which makes the personalized service easier. With the API integration, we were also able to connect Qminder to our CRM as well.

Cons: Transition from printers to iPads caused a bit of confusion in the elderly visitors, however, after placing a sign-in instructions sheet near the tablet all the visitors found Qminder easy to use and navigate.

Overall: We were looking for a flexible solution that could really enhance our customer experience. It was also important that it was easy for our staff to get used to. Qminder is all that. In addition it gives quite a lot of useful insights from service location and the wait time decrease was also more than we expected.

I am a Director of a Testing Center at a Community College and have been using Q minder for a few years. Q minder has helped us tremendously with controlling the flow of students coming in, especially during busy times. In the past students would fill our reception area anxiously waiting to be served which in turn would make our staff anxious as well! Now students are free to walk around and relax outside the testing area until they are notified.

Q minder’s Data insights allows us to review and analyze traffic patterns to help us staff our center efficiently and effectively.

We use qminder everyday and it has helped us calling guests and keeping a detailed record of who is coming in and what we are helping them with. Very useful tool for any customer service based business!