Kum & Go 12+

Only feature I liked is gone, INDEED!!

While I’d rather not to quote “Jdiase” however, I do have to 100% agree!!

“Just updated to the newest version of
the app. While the new app is much
faster than the old one, that's about
the only plus.
As far as I can tell, you can no longer
activate the pump and pay from the
app? That's literallv the only reason I
used the app (which in turn is literally
the only reason I go to Kum & Go). If
I'm mistaken and the feature is still
there, then it's so hidden that again it's
useless. I don't like to be one of those
"you just lost a customer!" people, but
since the literal only reason I went to
Kum & Go had been eliminated, you
did lose one lol.”
I personally however would rather not be a lost customer as a result…
I’ve also spoken with many Kum & Go employees-attendants-customers of which have informed me of nonstop concerns of just this exact same inconvenience at a convenient store… please bring this feature back for both customers and business alike..
thank you!

Developer Response ,

Thank you for sharing your thoughts with us. We understand your disappointment about the removal of the Fuel Pay feature in our app. We apologize for any inconvenience this has caused.
While we've made the difficult decision not to bring back Fuel Pay, we're continually improving our app to offer new and exciting features that we believe you'll enjoy. We value your loyalty and hope you'll give these new features a try. Please call our customer service team at 1(800)789-4455, if you have more questions.
Thank you for your understanding and continued support.

Only feature I liked is gone

Just updated to the newest version of the app. While the new app is much faster than the old one, that’s about the only plus. As far as I can tell, you can no longer activate the pump and pay from the app? That’s literally the only reason I used the app (which in turn is literally the only reason I go to Kum & Go). If I’m mistaken and the feature is still there, then it’s so hidden that again it’s useless. I don’t like to be one of those “you just lost a customer!” people, but Kum & Go is slightly out of my way, and since the literal only reason I went out of my way to go to Kum & Go had been eliminated, I will likely stick to stations already along my route.

I did just stop at a Kum & Go and apparently the pumps also don’t have a way to scan your rewards card or put the info in, so apparently you have to go inside and prepay to get the discount (in my case 12 cents)? Absolutely not.

Developer Response ,

Thank you for sharing your thoughts with us. We understand your disappointment about the removal of the Fuel Pay feature in our app. We apologize for any inconvenience this has caused.
While we've made the difficult decision not to bring back Fuel Pay, we're continually improving our app to offer new and exciting features that we believe you'll enjoy. We value your loyalty and hope you'll give these new features a try.
Thank you for your understanding and continued support. Please call our customer service team at 1(800)789-4455 if you have more concerns.

Horrible app and rewards “update”- more like downgrade

I’ve been an adamant kum & go customer for years- so much so that I would specifically drive out of my way to support them as I liked the rewards program and the ability to pay via the app.
Now they’ve changed the mobile app to eliminate the mobile pay at pump, as well as downgraded their rewards to where I will no longer be using kum and go. They’ve gotten rid of the fuel rewards except for a Lousy $0.02 cents off.
I redeemed my rewards that I’ve been accumulating for quite some time for $10 off, hoping to use that on my fuel purchase, to be told I can only use it for inside purchases. Oh if you do purchase a drink or food with your “reward”, you’ll still have to cover tax as your “reward” won’t cover the full purchase price.
What a joke!
I will now go out of my way to support QuikTrip or Casey’s. Bye K&G!