DYL Phone 4+

DYL made a great pitch to our agency and others, only to drop off the face of the earth once we paid them. To start we had everyone in our office register for the on-boarding webinars, only to have a proctor not show up 6 times in a row...kept rescheduling and the same kept happening over and over. We had to learn in ourselves. There staff is extremely rude, and makes you feel like you’re bothering them. The product has a great concept and the dialing campaign is great, but we were sold on the integration to our management system, the capabilities they showed us are in no way accurate. Calls are dropped on a regular basis or are not clear. The call recordings are missing pieces in the middle of conversations. It’s created more problems than solutions. If they can get all of their bugs and customer service issues fixed, this would be a great product...until then I would stay far away.

I used to receive notifications of inbound calls and it stopped a long time ago. Not sure if this is a bug or a new update.
Quality is horrible. I can’t even use the app. We are working remote due to the current pandemic and I cannot make calls from our office number. The calls drop, I cannot understand the other person because the call is choppy and breaks in and out.

I’m going to look into changing providers. This does not provide us support in our time of need.

Have used them for about 4 years now. Pretty reliable and like the way the cite is formatted. Can call, text, email and fax from this web based cite. Has a lot of features we don’t use and should really get to know how to use them.

I would at least give them a shot.