athenaCapture 17+

Upload issues

We are in an area with intermittent/very slow internet speeds, in a rainforest in Hawaii, and the app has no option to continue an upload later or upload from photos taken, so one patient’s photos grind everything to a halt on our single encrypted clinic phone. We will also get network error in the app and can’t move on from being stuck on one patient . Please facilitate ability to restart stopped upload or upload saved photos so we can use the app. Queuing multiple patients photos would be useful as well in the same way.

Good when it works

It’s a great tool when it works
Even though it doesn’t show up on the actual patient chart right away and it’s hard to view and retrieve later on (the actual titles descriptions disappear)
The main problem with it is that it’s glitchy
It works 50% of the time, the other 50% it’s a blank screen and I’m not in a rainforest in hawaii, I’m in suburbia with giga speed internet and a new iPhone
(Athena is not very receptive to feedback, they put as many roadblocks as they can in front of the end user so that they don’t have to deal with problems and can go on congratulating themselves for a job well done. However they have one thing going for them, Athena is not as crappy as EPIC)

Developer Response ,

Hi, thank you for the feedback and sorry for the inconvenience caused while using the app. Your feedback is important to us and we continue to incorporate the feedback we recieve and make the app better. We would request you to raise a ticket for the issue you are facing by navigating to athenaNet Support > Create Case or Call > Additional services> athenaCapture. Thank you for the patience.

Works great

I like using it to document rashes, lacs, diabetic feet etc. I wish it had an overlying ruler or other marker as a reference. I do show patients what I’m doing and demonstrate that no photos remain on my phone. I don’t think it works as well for document uploading. There generally is a shadow cast on the document and unlike the scanner apps it does not change to a PDF file.