Onfleet Driver 4+

TERRIBLE UPDATE.

I’ll change my review if problem is fixed. I tried to contact support, but unfortunately they don’t have a complaint tab which caused me to write a review. New update for the iOS is terrible for two reasons. One, when I am driving I like to multitask to read customers notes really quick. I cannot see the notes from the multitask screen; instead I see the onfleet symbol over an opaque like screen. Second, while I am on a call I cannot complete any task since all that is shown is an opaque screen without the symbol... basically the app crashes when I am on the phone which I would have to kill the app and reopen it. Very annoying since this was not how it was before. It’s like this new update caused onfleet to take a few steps back.

Developer Response ,

Thanks for reporting these issues. We will need some additional information about the crashing behavior that you're reporting here. So that we can investigate with our iOS team, can you write to us at support@onfleet.com ? We can help from there.

Has potential

I’m sorry but logistically Onfleet needs to get it together. I’ve been using this app for several yrs and I am so sick of the constant U-turns or delivering on a one way street dropping off at the end of the block to then realize the next delivery is at the beginning of the same block and this stupid app had me drive past it requiring me to now go all the way around the block to complete the next delivery. Or my all time favorite, delivering to a apartment complex to one or more customers. Leave for my next delivery only to be sent back 2 deliveries later to the same apartment complex I was at 10 minutes earlier. I have downloaded free apps from the App Store that create tighter more efficient routes than Onfleet. After completing several hundred routes all over the Bay Area and logging several thousand miles when Im contacted by a company to run a route for them and I’m told that they use onfleet I let them know that I will be using Circuit to plan my route not onfleet and on a handful of occasions when the company I’m delivering for insists on me using onfleet I politely explain my position and let them know I’m no longer available for the route I was contacted to complete and add them to my list of companies I will no longer consider for work.

As I said in the beginning….Get it together onfleet, free apps are more efficient.

Developer Response ,

Thanks for the feedback on your routes, we're sorry to hear that their order has often been frustrating. Tasks are delivered to you in the order that your dispatcher assigns them. However, we do provide tools that allow dispatchers to optimize your tasks to avoid situations like one-way streets and multiple packages at the same complex, while reducing your driving time. These optimization actions can only be performed by your dispatchers and not directly as a driver in the app, but you also have the option of starting your tasks out of order if necessary.

Inaccurate millage readings

I’ve been using this app for a couple of weeks and have been comparing it to my odometer and google maps. It’s become quite clear that Onfleet is under calculating my miles by 8 percent. I estimated that will be over $1000 a year I’m loosing in millage reimbursement. So that means this app will cost me $1000 a year to use. I strongly suggest anyone using this app or considering using this app to measure it comparison with other apps. I contacted Alex, lead engineer in the support department and he gave me the lamest response how it was my odometer and google that was wrong and when I pressed him with my evidence he simple didn’t respond. I’ll assume he is aware of the design flaw and chooses to ignore it. If you get paid for miles, save yourself $1000 or more a year and use a different app because this app will steal money from you. If you are a dishonest employer this would be an excellent way to steal from your drivers. You would be able to steal thousands of dollars a year. Check it for yourself I’m sure your results will be similar to mine this app is literally a rip off.