modmed Practice Add-On 17+

Great sales pitch. Soon as you sign up be ready for absolutely no support, no training, no help. The people assigned as your contacts are a joke. They don’t return calls or emails. They have hidden costs, like faxing for instance. They charge you PER PAGE so be ready for an astronomically high bill for faxing. System has some nice features for billing, but it also makes some simple billing tasks (that were simple in our former system) into complex monstrosities that require a call to support every time. Just wait and see. Absolutely awful company and wouldn’t recommend to anyone! Buyer beware.

Our practice has tried 4 different EMRs over the past 9 years. We last had NextGen, which was very time consuming. It would be great for an accountant, because it was like staring at an Excel spreadsheet for each patient visit.

Our revenue increased notably after switching back to ModMed, as the coding functions were more robust, and accurate. I used to have two scribes, running two rooms. With the Covid-relate staffing shortage, we lost quite a few scribes and I have been self-scribing 80% of the time for the past six months. I could not have done this accurately with NextGen. There are some mild bugs, and development can take some time, but there aren’t any better ophtho EMRs that I have used/tested.

Terrible. I neatly have such a hard time coming up with a positive thing to say. I was bamboozled during the demos sad they had certain things and they do not. The slowness of the app omg. Then call it diagnosis plan why impression think you are slick that is just dumb! Reporting I do not feel confident is correct. The 101 things to an EMR are not there. Practice management is lacking serious functionality. I have tried to get things relived have I ever been contacted nobly a manager or higher up NOPE they don’t care. Caution look at something else. I would like to turn it off and go back to my other crappy EMR that is better than this.
Very very dissatisfied