myAlerts 4+

I deleted the app (was recommended by the local sheriffs office though I don’t see why) because I’m getting alerts that are not relevant to my area. Some alerts I get are for Tucson …. Over an hour away that don’t even include my town.

Hello 6h9c, Thank you for taking the time to share your feedback with us. We're sorry to hear about the inconvenience you experienced with our app. We understand the importance of receiving relevant alerts, and we're actively working to improve the accuracy of our location-based notifications. Your input helps us in this process, and we appreciate your patience. Please don't hesitate to reach out if you have any further suggestions or concerns. https://support.konexus.com/kb-tickets/new

November 09, 2023 Yesterday I received notification that the old alerts issue has a solution (on the Alerts tab, tap the icon that looks like a circle around an ellipsis & tap “Hide Expired Alerts”.) March 23, 2023 Since posting the review below, I have found another way to clear old (& no longer useful) alerts, remove then add the location covered by the alerts. This is slightly faster than deleting, downloading & reconfiguring the app. January 28th, 2023 I am giving a one star because it appears the developer is not interested in fixing this problem as I see people have been pointing it out for several years. There should be a means (e. g. swipe left or an Edit function that people could select alerts to remove.) What value is there in in keeping alerts that have have expired long ago still in the list? The only way I could find to remove the old alerts is to delete this app (which removes all data associated with the app), install it again & reconfigure the app. This sounds like the horrible things I hear about PCs!

Hello Steve, yes, you are correct- we did make an update recently that allows for expired alerts to be hidden. It was actually your original feedback, along with a few others, that paved the way for that update to be made within our app, so THANK YOU very much for sharing your experience with us. We appreciate you taking the time to speak up initially, as well as for coming back to update your review!

The link you sent me to write a support ticket to you it’s crap. That company has nothing to do with your support inquiries.

I filled in the form as requested. IDK why MEMA is not testing these text alerts when they do the siren test on the first of every month. A test for this alert system at the same time should be mandatory. WEA texts should be tested as well.

I am on Maui and I signed up for this alert system on Wednesday after Lahaina burnt down, for all of the major areas on the island, and I have received zero alerts. ZERO. Even though there have continued to be fires. I know for a fact, one of the towns, Kaanapali, is being evacuated RIGHT NOW. And I have not received any alert. IDK what the point of this system is if there are no alerts being issued

Hello ritarama723, thank you for updating your review to let us know you submitted a support ticket with us, but I am sorry that the experience of submitting that ticket was frustrating. The MyAlerts app is indeed published by the company named Konexus, so I'm not sure why you said "that company has nothing to do with your support inquiries." We appreciate the opportunity for you to let us further investigate your not receiving an alert, as that is unexpected behavior. With help from feedback like yours, we look forward to improving the total user experience. Thank you for your time and assistance.