CarAdvise 12+

CarAdvise is bad service with great prices.

The first time I used car buys I didn’t have a problem with that. My appointment was made as it was to be made. The prices are great.

The second I use CarAdvise they scheduled me an appointment for 5 PM when their call center or CarAdvise itself closes at 5 PM. Therefore the shop could not do service for me because they cannot run it through CarAdvise first. So then I reschedule my appointment for 9 AM two days later. CarAdvise me the same day of my appointment, prior to my appointment time, telling me that the 9 AM slot is unavailable, and that I can go in at 11 AM. I told her advised that the service writer at the shop told me to come in at 9 AM.

Another instance was just recently, I made an appointment for 11 AM. CarAdvise confirm the appointment with me for 11 AM. I show up to the shop 15 mins prior to my appointment time to find out CarAdvise made the appointment for 3 PM. I rescheduled for Saturday, March 11. It’s Thursday and CarAdvise has not made my appointment with the shop or confirmed with me.

My advice for anyone who wants to use CarAdvise, CALL THE SHOP AND BOOK YOUR OWN APPOINTMENT. THE EMPLOYEES WON’T GET ANYTHING DONE RIGHT OR ON TIME. Their price is great but that’s all they’re good for.

Developer Response ,

We apologize for the error in scheduling, with over 30,000 shops that we schedule appointments for users occasionally we miss one. We are always improving our shop data to avoid disappointing our users and we will edit the hours of the shop on our side to avoid this issue in the future. Lastly please call our team and let us make it right for you as a part of the CarAdvise Guarantee at 844-923-8473.

SCAM BEWARE

INSTACARTERS STAY AWAY THEY WILL TAKE ADVANTAGE OF YOU!!!

My first time using car advise, I set up an appointment for a headlight bulb swap. Upon pulling up to the mechanic, he quoted me what caradvise quoted me. When they went to charge me they charged me almost double the agreed rate. When I asked the car advise agent about this, she was rude and said it was obviously for the price of parts, but the mechanic and I were confused about the additional charges. The mechanic ended up not being able to fix it. I called back and somehow got the same agent. She was still rude and told me i would be refunded in 3-5 days. I left with my broken car with a dent in my wallet. 5 days later after no refund I decided to contact car advise. Justin informed me almost 30 minutes after contacting that they never initially issued a refund. I asked for a supervisor, but he kept posting screenshots from his billing platform ignoring my cries for someone to actually assist me. I still have yet to get my refund almost a few weeks later. I will be using a chargeback.

Dont waste your time

This app is the biggest waste of time and saves you nothing. If anything, you end up paying more. For instance, they quoted me $88 with a supposed discount, yet when i called the shop directly same service was $64. Contacted the app people thinking maybe for $88 i got something different in terms of service through them since the price was higher, they were completely useless and gave me nonsense answers like our prices are at least 5 percent below advertised. Um no they are not. Shops dont seem to know anything about them and basically you dont know what in the world you are getting in terms of service or how much it is going to cost you. And then they send you these worthless text messages about your appt, yet the shop has no knowledge of any of this. Waste of time. Ended up scheduling service for a lesser price outside of the app with a lot less headache.