RideMETRO 4+

Why did you create the is app when you can’t give information directly? It always Ask you to go to another app. There are 3 apps for Houston metro. Who is behind these apps ? Don’t waste time. Use google map. Nothing more in this app.

Mstephb - thank you for your comment. The RideMETRO app was structured so that customers can conduct a variety of different activities in one app. Directly in the app, you can learn how to ride, plan your trip, track your bus, view route schedules, see current service alerts, contact METRO police and submit a comment or suggestion. With a prior download of the Q Ticketing app, the RideMETRO app connects you to mobile ticket purchases in one tap from the "Pay Your Fare" section. Because a variety of different features are required to make your trip as smooth as possible, the RideMETRO app brings this functionality together in one app so you don't need to toggle between apps in order to access these critical rider tools. We hope that explains the purpose of the app and how to best make use of it. If you have further questions or comments, please don't hesitate to contact our Customer Service team at 713-635-4000. They're available seven days a week, 8 a.m.-5 p.m. Thank you for riding METRO.

1. I tried the plan your trip. Chose Cypress Park and Ride to downtown transit center on Wednesday March 15, 2023, arrival at 7:30 am and it told me to drive 39 minutes to Eastwood Park and Ride and Wall 1 h 11 m to my stop. That was the only option provided.

2. So I tried to view schedules:
I get a menu asking me what bus I will be riding. No map. No route. Just a list of bus numbers. So, i had to find my bus number somewhere else.

Ok…

So I figured out i’m the 217 park and ride. I click my day and direction. And click schedule. I get a list of times. It doesn’t say departure time, but that is presumably what it is. And it doesn’t provide arrival times.

I never found an arrival time. I stopped looking.

So questions
1. Why does the planner fail to show a basic heavily-used route on the schedule?

2. Why doesn’t the option schedule offer a link to a schedule table?

Anyway, this didn’t work for me. I’m not going to spend endless (and frustrating) time trying to understand it to make it work for me. I still don’t know the schedules. And I think I better drive.

Hello and thank you for your comment.

Please ensure that the latest version of the app is installed on your phone as the trip planner was recently updated to provide better results. We’ll also consider your additional feedback for future enhancements to the app.

Thank you for riding METRO.

Inaccurate information given about Park & Ride routes. Waited at specified bus stop for over 30 minutes (#631 from 8:50 am until 9:24 am). Finally a bus driver stopped and gave me advise on how to return to my Park & Ride because the route service won't even drive by #631 again until mid afternoon. So I went back to the stop I came in on (#619) and got on the bus I needed. THE APP cost me hours!!!! Of time. This kind of error is completely unwarranted and makes the APP Useless for anyone "not already in the know".

Hello, we're very sorry to hear about your experience. We'd like to get more information about this specific trip, such as the date and route number so we can investigate what happened. Please contact Customer Service at 713-635-4000. They're available daily between 8 a.m-5 p.m.. Thank you.