Lively Health & Safety Service 4+
24/7 help when you need it
Best Buy Health, Inc.
Designed for iPhone
-
- Free
Screenshots
Description
With the Lively app, you can now access the Lively® Urgent Response Team right on your Apple Watch. In an emergency, tap the Urgent Response icon on your iPhone or Apple Watch and you’ll be connected to a certified Urgent Response Agent who will get you the help you need no matter the situation. We’re highly trained in assisting you through situations where you may feel unsafe, aren’t sure who to call for help, or if you are experiencing a medical emergency. We will work with you, contact your family or friends if desired and stay on the line with you until help arrives.
You can even speak to a registered nurse or board-certified doctor with our Nurse On-Call service anytime, day or night (Premium Health and Safety subscription required; no additional costs or copays or insurance needed).
The Lively app requires an active Lively Health & Safety Service subscription. Already a member? Simply download the app and sign in using your cell phone number. New to Lively? Give us a call and we can tell you about our services, help you activate a new account or just assist with general set up.
- Call 1-866-376-3397
OR
- Go online at lively.com/services-apps/apple-watch
At Lively, we also provide a community of support for our products and services. Our U.S. based customer service team stands ready to assist you. From technical support professionals to customer service representatives, we always have the right person available when you need assistance of any kind.
Lively app includes:
Lively Urgent Response:
Just tap Urgent Response to be connected to a certified Agent who will get you the help you need.
Urgent Response can help if you:
• Are locked out of your home
• Require roadside assistance
• Need directions in an unfamiliar area
• Are experiencing chest pain
Lively Nurse On-Call:
With Lively Nurse On-Call, you can consult with a registered nurse or board-certified doctor anytime.
• Get prescriptions or refills over the phone for common medications
• No insurance plan is necessary and there are no copays*
• Complements features on select Apple Watch models to help keep you informed and connected to your health
Lively Link® app:
Lively Link is a complementary smartphone app loved ones can download to stay updated on your health and safety. After they download the app — and with your permission — they can be alerted:
• If you call Urgent Response
• If your device is running low on battery
• About your daily activities and your location
*Service provided in partnership with Current Health and MDLIVE. Registered nurses evaluate medical urgency, provide symptom management or health information, transfer to a physician if appropriate and schedule appointments. Physician transfer subject to screening by Current Health (and subject to Doctor availability). Emergencies will be transferred to a 911 call center, or members may be directed to call 911.
What’s New
Version 4.31.0
Same Lively now with a different look! We’ve updated our branding to more closely align with the Best Buy and Best Buy Health brands. This is strictly a cosmetic change with no changes to existing functionality.
Ratings and Reviews
Amazing Service!
This app is very easy to use and very helpful to give myself and my loved ones a peace at mind. I really thought these apps are only for old people however having a seizure disorder, this app and service has been very helpful.
Customer Service Lacking
This is an utter disappointment. Based on the website and reviews, I purchased an Apple Watch for my grandmother. I tried to create an account…it asks you the standard questions to creat an account…when you click “create account” it shows an error that says “No email associated with this account.” Duh. That’s why I’m trying to create one.
The website touts the ability to access the app (clearly available from the Apple App Store) on your phone, your Apple Watch, and Alexa devices.
I called customer service and was disconnected the first time; the second woman was extremely dismissive and rude; the third was trying to be helpful but clearly had no idea what is on the website.
Both reps informed me that they could not assist me with creating an account and I needed to call Apple. I explained what I was trying to do to no avail.
Please be warned that the website is not accurate. Apparently you need to have a Lively device to create an account…in order to have the app, etc (which you still pay for). As soon as you say the word Apple, the rep will clam up like you just said Voldemort.
If their urgent response team is anything like dealing with customer service, I wouldn’t rely on it to save someone’s life.
Developer Response ,
We are sorry to hear that you have encountered a problem – Let’s work together to resolve this! Please send an email with your account information and a description of the issue to LivelyCSMailbox@bestbuy.com, so we can review what might be causing this to happen and we can further troubleshoot.
Multiple times offline for multiple days.
This system goes offline for several days. With no notice or status updates. If you’re relying on this app to locate your family member you will have long periods of blackout. Very concerning when it’s advertised as a caregiver application. I was able to get through the contact number and the service rep had no further information on why the system was not functioning.
Developer Response ,
We are sorry to hear that you have encountered a problem – Let’s work together to resolve this! Please send an email with your account information and a description of the issue to LivelyCSMailbox@bestbuy.com so we can review what might be causing this to happen and we can further troubleshoot.
App Privacy
The developer, Best Buy Health, Inc., indicated that the app’s privacy practices may include handling of data as described below. For more information, see the developer’s privacy policy.
Data Linked to You
The following data may be collected and linked to your identity:
- Location
- Contact Info
- Sensitive Info
Data Not Linked to You
The following data may be collected but it is not linked to your identity:
- Diagnostics
- Other Data
Privacy practices may vary, for example, based on the features you use or your age. Learn More
Information
- Seller
- Best Buy Health, Inc.
- Size
- 114.5 MB
- Category
- Medical
- Compatibility
-
- iPhone
- Requires iOS 14.2 or later.
- Mac
- Requires macOS 11.0 or later and a Mac with Apple M1 chip or later.
- Apple Watch
- Requires watchOS 7.2 or later.
- Apple Vision
- Requires visionOS 1.0 or later.
- Languages
-
English
- Age Rating
- 4+
- Location
- This app may use your location even when it isn’t open, which can decrease battery life.
- Copyright
- © Best Buy Health, Inc
- Price
- Free