Parallels Client 4+

Bad Import

I have used 2x which is what Parallels bought. It was a great product and always worked. I downloaded the new Parallel’s app and it saw the old client and did an import. 90% of the 20+ servers in my app have no server name. If I have to rebuild everything from scratch, why bother with an import.

Frustrating to use in touch mode, with a keyboard, or with a mouse

I am forced to use Parallels Client to connect to an EMR remotely (Windows app). The “features” (lack thereof) in this app make that very difficult.
It loses the connection to the Bluetooth keyboard (Brydge) I use on my iPad, if I switch to another app and return to Client (even if I do it right away), or if the keyboard remains unused for a short amount of time (minutes at most). I have to turn the keyboard off and back on to make it work again. It’s random, so I don’t know when I have to do that until typing just doesn’t work.

It also easily loses connection with my Bluetooth mouse, and I purchased that specifically because only 1 kind (Swiftpoint) works with Client.

That’s bad enough, but the touch mode for the mouse does not work for certain buttons or scrolling within the Windows app that is running in Client. I think it used to, before the update 2 months ago. It only works if I switch it to “Dumbo” mouse mode, but that is extremely inefficient for a touch interface (to use all of the time or to keep switching mouse modes).

I wish I had another option to connect to my EMR - this is that bad. Using a Windows app remotely on an iPad is tough enough, but Client is actually getting in the way and making it even worse.

Developer Response ,

Hello,
Thanks for your feedback. We’d love to investigate this and help to get it fixed. Could you please share more details with us at http://www.parallels.com/products/ras/support/ or at scs@parallels.com?

We are always here to help!

Thanks, Parallels Team

It stinks.

I’ve used this service since 2001 and now I can only open it on my computer. As I use my iPad and Samsung phone for several updates a day, it is beyond frustrating. When I contacted Telechart, they just sent three pages of instructions which didn’t work either.
My Samsung phone was ok, just more difficult to get into my charts until recently, now charts are gone. It would be nice to get an IN PERSON VISIT with an expert to fix this not just an email print out..
I, along with too many others, have paid way too much to have an update that is total frustration.
Have praised it many years, but not now.
"Legacy" is the download stopper every time.

Developer Response ,

Hello,
Thank you for your feedback.
In order to resolve the issue, our Support Team Team will need additional details.
Please email us at scs@parallels.com

Thanks,
Parallels Team