NEFCU Mobile Banking 4+

I have enjoyed banking with VSECU since the 1970’s. From the start of this new bank face called New England Credit Union, I have had trouble time and time again with charges to my account, with a cold none responsive reply that your need to wait before we correct our errors. I have found many members thinking about changing banks, myself included. I miss the personal financial trust I had in the local branch.
Respectfully,
D. Davidson
Long time member

One of the key things that I liked most about the old NEFCU app was being able to see both “current” and “available” balance (which included pending transactions) on one view. It made it easy for me to manage my banking. Having to remember to click on the details tab is a big change for users and feels like a step backwards for the app. And why does it feel like “pending” transactions are staying in that status longer than they used to??? I like a lot of the things about the new app and am getting used to the changes, but PLEASE bring back the ability to see current and available balances in the same view!!!

I have used this app for over a year now. I used to love it, but recently have been locked out from any usage on my phone. I’m unable to transfer money to my debit card (a fairly important thing), and am extremely frustrated. I called VSECU today and was handed to a online banking rep. They were unable to find anything wrong with my accounts, and said they would refer me to someone who could help, and that id be getting a call back later in the day. I haven’t heard anything back, and even after completely clearing my phone and restarting everything, I am still locked out. Extremely frustrating.