Univest 4+

I started investing in real estate 6 years ago with Univest and their services keep getting better! Especially the mobile app where I can transfer between all accounts and deposit checks at my office. I can get a home equity loan and a commercial loan too! Keep up the great service guys!

Hey Armliz! Thank you so much for taking time to share your very positive feedback! We are thrilled you feel our services keep getting better and look forward to continuing to expand them further in 2020!

At first I thought this app was an amazing improvement however the mobile deposit is really terrible. It tells you to make sure you have your signature, “For mobile deposit only” and your account number on the back. I did all those things and it still was telling me to endorse it with “For mobile deposit only”. I called my branch and they were 1. rude and 2. told me I wasn’t supposed to sign it or put my account number??? but it CLEARLY states that you need to and I even screenshotted it. So now I have to take my check to the bank for them to fix the check. Very unhappy. Don’t make a mobile deposit section if its just going to make it harder for everyone to deposit checks.

Hello Average_chic we appreciate your frustration and apologize for the inconvenience. We have a few tips to assist with mobile deposit to make sure the software recognizes when you have completed the steps for depositing a check: use a dark pen, leave a clear space between your signature and the “For Mobile Deposit Only”, and take the picture in a well-lit area. If you would be willing to provide more information on your branch interaction please call us at 877.723.5571 so we can get more details. Providing a positive client experience is a standard we hold ourselves to and we would appreciate the opportunity to address your feedback. Thank you!

What’s the deal with the check deposit? Each check use to require dozens of attempts with different angles, lighting and shadows as it keeps rejecting it. This new version? FAILS COMPLETELY. NOT A SINGLE SUCCESSFUL CHECK READOUT. ALSO, back of the check is PRINTED with “For mobile deposit only” and the app keeps saying it’s not in the back. Can’t click on the image but only the “tap here” text…. It takes less time to travel to a branch and recover from coronavirus than this stupid app. We may have to move our business account out of Univest just because of this feature. I don’t have time for this and don’t need a bank that think that this experimental beta junk is remotely okay for business

Good Morning, we apologize that you are having issues with mobile deposit. Please contact our client service center at 877.723.5571 so we can assist you directly.