TIDY - Cleaning & Maintenance 4+

First off, I would just like too say every other cleaning company I have ever hired came to my home and cleaned, but when they left… It looked like nothing was even moved, touched or even dusted. I paid $300 just for nothing! Now when i looked online I was still skeptical but i needed someone who was professional and actually going too take care of my issues and CCCleaning services did just that!!! I mean i really felt like my home was a complete different home when i arrived, too the point where I even made a call too my cleaner and thanked her and I wanted too review her ASAP (I never leave reviews btw). So yeah, look her that company on the app you will not be disappointed I guarantee you, if you want a difference too be made then this is the company too call!

We had several months worth of cleanings every two weeks, and 9/10 turned out great. Due to the human element, there were a few cleaners who just did not clean as thoroughly as others. All in all, the times they actually showed up, they got the job done. My problem is with the company and their policies regarding cancelling and being cancelled on. I had several instances where cleaners would confirm that they would clean, even report that they were on the way, and then cancel minutes before they were supposed to start, or not show up without any warning. After reading the fellow reviews, this seems to be a common issue. Again, I want to be as understanding as possible of the human element. Tidy attempts to reschedule the clean, but I never had this work out. Only once, after I reached out to them about this causing our household issues, did they offer a $10 coupon to our account. Yet, when I cancelled a clean about 24 hours ahead of time, I was charged $40. Not only that, but there is no warning that you’ll be charged on the app. The discrepancy between these numbers didn’t sit well with me, considering how many times I had been hung out to dry last minute by the cleaners irresponsibility.

After a horrible first experience that resulted in me not getting my house cleaned and Tidy charging my credit card all kinds of fees, I decided to give them a second chance. I am in a pinch and have this one day to get my house cleaned. “Claudia” agreed to my Friday at noon appointment just over a week ago. Thursday at 6:30pm she decided she can’t clean my house and is going on vacation. So now someone else is being sent at 2:00. If she shows up… I get to waste me whole day off now either cleaning myself in anticipation of another last minute cancellation or I get my house cleaned a few hours later and my day is still shot but at least the house is clean. I left several alternative times despite not being convenient for me. Last time I didn’t and just kept getting canceled on. I even upped the service this time to a $150 cleaning to make it worth their while for an hour and a half or whatever it is. Customer service is slow and aren’t keen to solve issues, especially not in a timely manner. You can’t call them you can only message and wait. I have a small house and they don’t even have to clean one of the rooms and one of the baths. It’s a cake job for the person! Ugh do not recommend