Whataburger 4+

Great app but needs improvements.

I’ve had this app forever. And I always seem to have an issue with the actual customization of my meal and condiment requests. It would been amazing if the app included the ability to add jelly and jam. There also isn’t a selection to request salt and pepper packets. And when I order the orange juice, even though I do select a cup of ice, I never get the ice. 😭 I ALWAYS have to go back around the restaurant or call them to get these things added. Lastly, when I select the option to cut the burger in half, it’s always wrapped in the same wrapper. I’ve been told 1001 times that the employees should know to wrap each half separately but it rarely happens. The whole point of cutting it in half is so that you can either share the half with someone else in the car or elsewhere….anywhere except the restaurant…which is why the food is ordered to go in the first place. So, adding a selection to have the burger wrapped separately would be great. —lastly, it would be awesome if you guys added a reward for cash off of your Whataburger store. Like…whatacash or something? Maybe just do spurts of limited times to earn whatacash —🤔🤔okay I’m done. Byeeee!! 💕

Quicker to order at restaurant than app

I like to order through this app because I can order food without being interrupted while placing my order in person. However, the app does not speed up the process of getting your food. You have to set a time that you want your food to be ready. You click on the submit button, but you still have to check in with the front counter team member to let them know you’re there. If you don’t, you’ll be waiting for a while until a team member asks you if you’ve been helped. The few times that I’ve ordered through the app, the average wait time has been over twenty minutes. I arrived at one location recently and waited several minutes at the on-line check in sign before I was asked if I needed any assistance. Than it took another 25 minutes for me to get my food, which was not a big order. Patrons behind me and patrons ordering through the drive thru got their orders quicker than I did. When I got my order, it was cold. This may also have been an issue with the location which has already been reported. The other issue I have is that some locations we frequent the most are in an unreliable cell-phone areas and makes using the app difficult. Other fast food apps that I’ve used automatically place the order into the system without having to check-in in person. I’m sure improvements will be made and we will still visit whataburger since the value of the product is definitely worth the cost.

Developer Response ,

Thank you for taking the time to give us your feedback regarding your recent online order. Feel free to report any issues like this to us through the app's Contact Customer Care option so we can escalate it to our Operations Team to improve our customer service. We thank you for your loyalty!

Love the app…BUT

I love the WHATABURGER app, but really need some improvements. Wish there was a way to customize items. Yes, you can on lunch, dinner, but what about breakfast. I know for us as a family, we have some that don’t eat eggs and have some that just want eggs on their taquitos. Please just make it so you can customize

Here is the reason why. I go to the actual Whataburger and ask for something to be done 3 times, but yet, get to the window and see it’s rung up the wrong way and I am charged MORE!!! If I could just customize my stuff on the app and pick it up, it would make it so much easier. If there is a mistake, it might be my fault, but 99.9% of the time, it would be the person making the order inside. Anyways, please consider making adjustments to the app.