Publix Pharmacy 4+

New interface doesn’t tell you which script you have refills on so if you click the wrong one you could end up refilling a script that you don’t have refills on and you have to wait for them to contact the provider instead of letting you refill the correct script that DOES have refills on it like you could clearly see in previous versions of the app. ALSO takes FOREVER to load anything including script info. I tried to look and see which of two scripts of the same medication had refills and it took forever to load the info then when i went to refill it it still didn’t tell me which was which and i ended up requesting a refill on the wrong one and now have to wait for them to contact the doctor which makes no sense. They should just look and see that I have refills. Hopefully the pharmacy staff can compensate for the shortcomings of this app, and to be fair they are always very helpful so I am optimistic about that.

I am very sorry about the disappointment but we thank you for bringing this to our attention! We will send your feedback to the right team- Jessica

The Publix pharmacy app is well beneath the quality of the regular store app. You cannot add yourself to the app as a patient to log and pay for prescriptions unless you provide a refill number. However, if it’s a new prescription for which you do not have a refill you have no option to create your profile let alone mark the medication. You cannot even create much of an account because of this glitch. Accordingly, of you get a text alert and receive link to pay for a new prescription you get tossed into this nonsense loop. A courtesy email to alert Publix about this within the app is convoluted and time draining-gets you nowhere. And asking the pharmacy people directly about the app issue when you physically appear at the site gets the same response as other users have described in reviews, namely they don’t know how the app works or discourage its use because of its poor user experience. It’s also pretty aggravating that when you try to link from a text for any pharmacy service you are routed to a sign in page instead of the app opening for you. Doesn’t even have facial or PIN recognition, just email and password. You’d think if they can create a decent usable app for groceries a sister app for pharmacy would be similarly functional. And it makes me wonder about stability/security of personal information in the app, assuming you can enter any into it.

We will be happy to help get you registered. Please call us at 1-800-242-1227, please press 6 then 1 to reach our Tech Team or contact us online at https://corporate.publix.com/contact for further assistance. Thanks so much for shopping with us. -Gabby

Ever since this app got the latest update, it no longer works. It's difficult to login to prove it's you, and then the bad problems occur... Nothing, and far as the meds, change in meds, or any kind of change it upgrade will not show on the patient medication screen. I recently changed to a couple different doctors and I'm now on 4 different meds each day. It was refreshing to be able to open the Publix Pharmacy App, just to see it's only showing past meds from two months ago. So now I have to bug the pharmacist and my doctors about when it was sent/received. Stuff like this throws my very high anxiety into overload... Especially when having to deal with the EXTREMELY rude main pharmacist at the Publix I've been using for several years now. So to recap: can't see any current meds, can't tap the button to request a refill. I even tried calling the number shown in the pharmacy app, but that's just an extensive automated deal that doesn't give the option for "trouble with app).
PLEASE FIX THIS... Will gladly change rating from 1* to 5* once it's back to working the way it did before.
) Oh P.S. I already tried deleting the app and reinstalling it... Still same issues. Even powered my phone off... Do it has to be on the App end.

Hello. We are sorry to hear there was a problem at one of our stores. If you would like to have this properly addressed, we advise reaching out to our Customer Care team at 1-800-242-1227 or online at https://corporate.publix.com/contact. -Gabby