Movatic 4+

Thanks got be out of long Uber wait

Uber was going to take two minutes but then was delayed 40 minutes. I went download the app upload my information got my bike rental rode the bike from one checkpoint to the next check back in cost me $1.50. I got exercise and I got within a half mile of my house overall very easy to use and because of my location is very easy for me to get access to.

Developer Response ,

This is what we love to hear! Thank you for sharing and we hope you'll continue to ride with us!

Unresponsive app and broke e-bike

First know I attempted to work with customer service before leaving this review. I rented 4 bikes for my family in Baton Rouge, but it took trying 8 different bikes in two different locations to get 4 good ones. The app was unresponsive for about 3 to 5 minutes between each successful rental. We took off for our destination and found one of the e-bikes would not electronically operate. Fast forward to the customer service response for this issue was “it shows 71% battery. Sorry for your inconvenience.” I manually pedaled that bike while the rest of the family sped off to our destination. The next problem came when we were ending our ride. After parking and locking the bikes in the designated area, it took over half an hour before the app would work to manually end our ride. We started walking around while I watched the app spin. Guess what, if you attempt to manually end your ride after walking away, they threaten to charge you a $50 fine for “not parking in a designated area”. I walked half a mile back to finally manually end my ride on the app. Basically I was way over charged for our 4 bike rental experience. Needless to say, we took an Uber back to our hotel over renting the bikes again.

Easy to use and good bikes, but scammed us when ending rental

It was pretty easy to rent the bike and unlock it and start going, and we all came back to end the rental at about 55 minutes. The app said 0-1 hour was free, so we were expecting it to be free since it was under an hour. But when we tried to lock the bike or end the rental, it refused to work for any of the 4 people we were with. All of us but 1 had iPhone 12s so it wasn’t like our phones or connectivity was the problem. We noticed that after the hour had passed, every one of our bikes locked and we were able to end the rental but since it was over an hour we all got charged the extra $3. So basically it was a scam as it waited until we had to pay to rent for over an hour to end the rental. I would not use this again as we should have not had to pay since we all parked our bikes and tried to end at about 50-55 minutes in and had to wait until we got charged for renting over an hour.

Developer Response ,

Thanks for the feedback and we apologize for the inconvenience here. To clarify, it sounds like what you experienced was a glitch in the system at the time and it is not the normal or expected behaviour. We encourage you to do another rental with us and see the difference in the experience. If you have any further questions or feedback, please don't hesitate to reach out to support@movatic.co.