Texas Health MyChart 4+

First time and won’t be out last.

Amazing , amazing , amazing and sweet individuals who works here. Everyone from our day nurse to night staff were very attentive and willing to help me with everything I needed. I gave birth to my son here and from day one they were very helpful. Our day nurse (Dianna) made me feel very comfortable and was so sweet in helping me with everything. Spoke to us to help ease the nerves and also have us few information to help us understand the process of leaving the hospital and what to expect. She was just the sweetest. Mrs. Vicky was also very sweet and helpful, our night nurse as well (Brooke) the sweetest as well. Made sure I was comfortable and even changed rooms so the monitors I was hooked on , she made sure I am able to sleep thru the night peacefully. Mrs. Rehanna(spelling) helped made the paperwork for my sons birth certificate and Ssn so easy. Took care of it all basically and her vibe made me miss home(california).

It’s hard to find amazing people who actually enjoys their work but I’m blessed I was able to deliver my son in an environment where people are so helpful, patient , kind and wanting to offer their help.
Dr. Tellpureddy(spelling), the best of all. Amazing dr who knows what he is talking about but also very informative about birth. Very cool dr .

Their were so many nurses to thank but we forgot their names. From the bottom of our hearts, thank you nurses and all who helped us at Allen Texas Health.

Review

My ideal doctor would be one who greets me warmly in a timely manner, not after a 45 minute wait He should act like he cares about me. He should give me the same amount of time that I took to come to see him. He should be prepared to see me by reviewing my medical history. He should try to help me with my current issues. When I need to see him, I should not be told that I must wait several weeks to get an appointment. He should sit down and look at me when we talk, not stand by the door with a rolling computer cart typing what I say. He should ask me if I need any immunizations and if I say yes, he should see that I get them. He should ask me about my emotion status because I have many, many health challenges that all can cause depression. He should ask me if my current meds are working well or do they need to be adjusted. If there are new medications that proven to have better results or fewer side effects, he should tell me. If I do not get what I need then I need to search for it. Actually I get better care at the Doc in a Box clinics. Medical providers seem to be overwhelmed and have too many patients. Practices are run like corporate businesses. Corporations are cold and heartless entities.

Nobody's in charge

I do not know what facility this applies to and that is part of the problem. I have used multiple facilities. There is a big PAY NOW button in the app. It's been there almost a year or maybe longer. It links to a website. The bill has ZERO balance. I ask for help to clear this off and all I get it the runaround... "We don't handle this, they do"... "No they do"... On and on in a never ending loop. Nobody knows. Nobody looks at the big picture. Everyone just passed the buck. I have another issue, an old reminder that's 4 years old. I don't know who put that in there or how to find out to ask them to remove it. Everyone says "It's not ours" shrug and pass the buck. Another problem, I made appointment then got a call and was told the time was not available. I asked about another time shown in the app... Nope that's not available. I asked, what IS avaliable? What they told me was far fewer than what the app showed as available. Why does nobody take responsibility for this app? Why can't I easily find the right contact for an issue in the app. I tried to submit this on the contact page and got this... "The requested URL was rejected by F5 ASM. Please consult with your administrator." Who is my administrator? Exactly what I've learned to expect from this app.

Developer Response ,

We apologize for the frustration you have experienced. The PAY NOW button is static and directs you to Texas Health's Visit Pay application that allows you to pay your hospital bills. Once you have a Visit Pay account you can setup SSO to quickly access your account via the PAY NOW button in your MyChart account. Please contact the Service Desk at 682-236-6700 if you are still experiencing issues with the reminder. If you would like to speak with the application manager please inform the Service Desk.