Aeromexico 4+

The app has been disfuncional for many years. I am a Platinum member at Aeromexico and have never been able to use the app to purchase a ticket, you go through the whole reservation process and it always fails at the end. Very frustrating !!!! Takes you back to the beginning to redo the whole reservation only to fail at payment again. Even with they new attempted fix with Click to Pay. Incredible that an airline is unable to get a simple payment right.

I recently flew Aeromexico from California to Colombia and the experience was dreadful. The airline has no concept of customer service. Beginning with a woman at the check in counter who insisted that my carry on was too heavy. It weighed 14kg, and their website said 15kg is acceptable. She insisted that the limit is 10kg. Then, she snatched it away without allowing me to attach an address tag. Her entire attitude was that phony superficial politeness underscored by aggression.
Flight attendants didn’t greet passengers upon boarding. Food was awful. No dinner even offered on the 2nd leg of the flight, even though it took off at 5pm.
But the WORST is that I contracted Covid from two idiots sitting next to me, who both were unmasked and talking nonstop the entire flight. Not one flight attendant said a word to them, not once, despite repeated automated announcements that masks were required.
After this experience I will never use this horrible airline again.

This app has fundamental flaws and doesn’t consider use cases for many of its frequent passengers.

Every time I fly back to Mexico I cannot do my online check-in because by I am not a Mexican citizen, and despite having my permanent residence, I’m always being asked to check-in at the airport.

I should be able to store and save my passport and resident card information directly on my profile so I can check-in online. Or if not, there should always be a step where I can scan my resident card after scanning my passport.

Additionally, the lack of attention to detail is surprising. For example, when you are asked to enter your contact information, there is a dropdown menu with pre-selected options of the relationship of the contact: (spouse, father, etc.) …. Well, in Spanish, when you select “Cónyuge” from the drop down Menu, the app automatically blocks you from moving forward because an error message appears saying that you cannot enter special characters (referring to the accent on the “o”). I DID NOT enter the special character myself but it is already pre-set BY Aeromexico. 🤦🏻‍♂️

These app is way behind vs other major airlines in the world and it is very frustrating to use. I do NOT recommend downloading.