Service Snap 4+

There needs to be an update. The app crashes while taking photos, freezes when trying to select the line for the photo. I have to close the app and reopen to upload more than one photo at a time. It isn't my phone because everyone in the shop is having the same issue. Worked great weeks ago and then overnight it turned into garbage. Please fix this to make our jobs easier and quicker

Hmmm, what to write. If you can login at all, you have a shot at getting a picture, if the picture will load. If the picture loads, then the app may let you enter in a text description if it doesn't erase or unload itself. Then if you get your description all set and go to the desk top. If the program is feeling well, it will allow you to attach the photo to a memo line.
Overall this app needs improvements.

I’ve been working with Reynolds and Reynolds program exclusively now for the past 18 years. I’ve see the trusted blue screen come and go (insert tear) and now the advent of the phone/tablet app. Well, programmers, you need to sit down with some advisers and techs or go to the dealerships where they use your app and see for yourself. The app needs lots of help, but when it works, if it works, it could be the most valued tool outside of the box.

In theory it’s great, in reality it’s pretty much junk. Need to log in twice just to get into the app. Pictures and videos don’t load a majority of the time (just show as a black box). Once this happens app needs to be removed and re-installed for pics/vids to work again. Way too many steps to attach pics & vids to specific lines and send to customer. No ability to just send a technician video without adding a job line as if you were sending an estimate. Video is only available for the customer until that “estimate” is approved or declined. You can tell the developers have never spent even one minute in a service department. I wouldn’t use this if my employer didn’t require it and wouldn’t recommend it to my worst enemy.