Mitel Connect 4+

As a Tier 1 Mobility Engineer, this app is really nice. It’s simplistic enough for end users so that massive amounts of training are no longer needed because there isn’t as much to play with. The old application for us required a lot of end user training sessions. This new app is nice for end users, not so nice for engineers and tech support but still, what you can’t control from the client you can control from the Mobility router. Just need to bring a few of the features back into it that we’re available in the past but I know the development team has been working on that in the monthly updates.

Love the app, but calls continually get pushed through my cellular voice network rather than my cellular data or WiFi networks. I’ve made sure calls over WiFi and data are enabled, and I have a very solid WiFi connection and decent data connection. Calls via data/WiFi are preferred because the app lets me know who’s calling. Calls over the voice network appear as if I’m receiving a regular phone call and only provide my company’s general number via caller ID and require me to press a number on the keypad to start the call after I’ve answered the phone. Would love to understand why this is happening and, if this is a bug, to get it fixed. The app is flawless otherwise.

We just upgraded to Mitel and with the work from home thing, started using this for employees 100% at home, such as myself. I can place calls to co-workers which is wonderful. However, I have troubles hearing people when they call me. I have our support folks looking into this issue.

The app also downloaded to my iPad and since I’m using that as a speakerphone since the sound is better than my iPhone, I tried to start the app but it said it doesn’t support iPad. Why?? Requiring a cellular connection is ridiculous when I have solid WiFi. Not to mention that I DO have a cellular data plan on my iPad.

Fix it for use on my iPad AND make it suitable for landscape use (not just portrait) and I’ll upgrade my rating.