SMART Systems Pro-SMART Shift 4+

I’ve never had as much trouble with any kind of app as I have with this one it’s confusing not easy to navigate at all it looks like a simple app to work with but it takes some time to update when someone puts a request or writes a message it takes a few seconds every time you wanna look at the schedule or message it needs a lot of work if I could I’d get rid of it unfortunately I have to have it cause it’s required by my place of employment but if I had the option I would not even have this app on my phone not worth a penny much less the $2.99 plus tax I paid for this hopefully it’ll get better soon thank you.

This whole system is not user friendly and i would consider myself very tech savvy. Furthermore, this app is not user friendly. You have to have a computer to do most things through this system which many restaurant employees don’t have. When i called customer service to walk me through basic things like swapping shifts (things no one should have to call customer service to be walked through) the woman Mary who answered couldn’t helped me and transferred me to someone named Katrina who was a raging b——- She spoke over me, didn’t listen, and on my second call in hung up on me at the end of the call!!! And yes, it took two calls in to be walked though something that should be easy to do because it’s a common thing done in restaurants. If you are thinking about this system for your business RUN!!! Don’t do it!! This system has been so stressful on our entire restaurant team. We used hot schedules at another restaurant i worked at and they are very user friendly. I never even had to call customer service to begin with but I’m sure if i did, i wouldn’t be spoken so gruffly to.

There seems to be some problem with the app. At least once a month I have to delete it and reinstall it because my schedule won’t show. I’ll get a notification that my schedule is posted but nothing shows when I open the app. I thought I was doing something wrong as first but many of my coworkers have to do the same. It’s really annoying. I use this app for my part-time job. I’m only there twice a week. If I worked enough to view the posted paper schedule, I would delete this app altogether and not be bothered with it!