ShopWoodmans 12+

New!! Improved!! <run away, screaming> Sort of…

The app is a complete rewrite by different developers. Everything changed. Like that’s never happened to you before, right?
I appreciate some of the low-star reviews about what’s been lost. I mourn, too.
But some things are ‘hidden’ in the new paradigms. I was railing about whatever and my wife asked our good friend Google and then talked me off the ledge. So try Google if you’re flummoxed.
I miss multiple lists but I’ll see if I adapt and may award a fifth star if I do.
A major focus of the new app is e-commerce, being able to order for pickup or delivery. It’s sure to be a hit with those so inclined and brings the app into the 2020’s.

Barely functional

Search is broken, you can type in the exact product and have to scroll throw a couple screens of related products before you might find it. It feels like the new interface priority is to give sponsored products and/or the more expensive option. If you happen to have the old product the barcode search works as expected. The order again is as broken as the search.

Update on previously purchased (as requested): at the bottom of the app, there is an “buy it again” option. It’ll list out everything you ordered in the past. I’ve ordered quite a few things and so while in the buy it again mode, I use the search at the top of the screen to quickly find my previous item that I want to buy again. Or at least that’s what I expect, I just get random results instead of the short list I expect. The “buy it again” button at the bottom of the screen stays highlighted so I’m still in that mode. This isn’t usable — it’s just pushing me to sponsored items instead of my previously purchased. Ironically, this is only a problem if buy a lot of items through the app such that scrolling through the list is a chore.

Developer Response ,

Hi Eric. Sorry to hear about the trouble with the search feature. We're waiting on an update from the development team on filtering AFTER searching for an item. Can you elaborate on the issue(s) you're experiencing with Buy It Again? Feel free to email us at contactus@woodmans-food.com.

Want old app back

I didn’t know the app was changing. None of the products I typically buy carried over so had to look up everything again. I scheduled a delivery for Sunday between 8-10am. By 9:00 there was no update. At 10 am I called the store. They said they could not find my order (even though I could clearly see it and it was confirmed) and instacart has taken over and I had to call their customer service. I called instacart customer service and they said they had no available staff to complete my order. When someone became available they would fill it but they had no idea when they would be. Supposedly if you do a delivery order at Woodmans, instacart shops and delivers. After waiting another hour, I then canceled the order and placed a pick up order. I wasted a lot of time this morning dealing with this. I will not be doing delivery anymore from Woodmans if instacart is not going to have someone available when you have scheduled it way ahead of time. Woodmans could lose a lot of customers because of this.