Hop Fastpass 4+

Great when it works — about 80% of the time. The other 20% it’s embarrassing, I’m thankful the bus stops I frequent possess drivers that recognize me & let me on still when my app elects not to work. Definitely worried about when I’m on the MAX & security raids it.
Today Hop pushed me over the edge with a declined red X on the machine in front of the bus driver even though it says I have $8 loaded. The app also loves to not connect to my Wallet which is required to Hop on with an iPhone. Extremely frustrating.
I used to have the Trimet app for years that we didn’t have to virtually punch onto & it worked great. Though it sucked when there was no warning & the app just stopped working & I had to quickly download Hop, pay the $3 initiation & load money on there in the small amount of time I had waiting for the bus.
I guess you got me Trimet, I’m done. I have no choice but to spend even more money buying a physical card to avoid this terrible app that should work but instead starts or ends my day with panic.

Does not work with phones older than iPhone 6s. This little piece of information would have saved me some headache. I was using the physical card with no problems and didn’t want to switch to the virtual card mainly because of the bad reviews here. But TriMet was offering a $5 credit to try the app and I thought maybe they fixed the bugs. I had been all over the website reading about it and no where does it say it does not work on iPhone 6 or older. So I gave it a try, but I could not get it to work on any of my rides. Luckily the drivers are super cool and just let me on. When I tried to switch back to my physical card, turns out it was deactivated to the point that I had to call customer service. They told me that my phone is too old to use the app and when I switched, my card was voided and I would not be able to go back to my physical card. So now I have to buy a new card and have funds locked up in an app that won’t work. I know a lot of people that have older iPhones. Who do they think rides the bus? I love using TriMet, but they are missing the mark and I’m sure they spent a small fortune for this system. Get it to work with all phones or at the very least make it super easy to inform people what phones it’s compatible with.

Hop was clearly implemented to try to cut down on people skipping bus fare, and has done the actual opposite because this stupid app works so little of the time that drivers have stopped caring altogether. Great, but security still checks the trains, and guess what? you could be late to work and miss your train because u wanted to pay and the app wasn’t working, OR get a ticket because of this stupid app not working and risking riding the train. You lose no matter what. You can’t even buy monthly passes anymore, you can only arbitrarily “earn” them buy spending enough on tickets that you get the rest of the month free, i ride to and from work everyday and this is barely enough to give me 1-2 days of free rides at the end of each month. Sometimes not even. Oh and today the app actually became corrupted, wouldn’t close, stuck on loading infinitely, only thing that stopped it was uninstalling and reinstalling. This app is a lot of people’s way of getting to work and making a living, and it’s wrong how unreliable and borderline required it is, i have gotten 2 tickets because of this stupid app and if i get a 3rd i won’t be able to afford it. Fix your app.