SidelineSwap 4+

I’ve been using sideline swap for a while now and I have sold several items on here. I’ve never run into any major issues with the app, customer service, or anything. If this is a business for some people who sell lots of items the fee’s may be an issue for people who want to run their business only through here, but if you’re just trying to buy/sell sports items for personal use it’s a great app I would highly recommend. Theres been a few problems I’ve run into during swaps, and I would contact customer support, and they would respond to my email and often had a resolution to the situation just minutes after my email, so I really appreciate their customer support. I saw some reviews saying shipping was slow, that’s not a sideline swap issue, that’s individual seller, or the USPS. Sideline swap sends reminders to sellers who haven’t shipped in a timely manner, and I can say in my experience I’ve always had fast shipping from sellers, and often USPS, but the only time something arrived late to someone who bought something from me, it was during the pandemic and the USPS was backed up. Check out the app, I highly recommend it

I was unsure about using sideline to purchase sports equipment. But I had ran out of options. I had to find a football helmet for my grandson. Local stores were sold out, online stores were sold out. When I somehow through my searches I found Sideline. Looking through the football helmet section, I saw it, just what I needed. I asked the seller a couple of questions, then I missed my chance. Someone else bought it. Turned out the seller came up with another helmet for me. To be honest, I was worried, afraid of fraud, afraid of receiving less than was advertised. Turned out, by the end of the total transaction, I felt protected by Sideline in the way things were handled, the seller was wonderful, and five days later my grandson had his helmet on the day of his first game. I will certainly use this site to buy more equipment, and to sell what he has out grown, to help someone else out. Five Stars from my point of view.

I made one swap that was completed but the item was not satisfactory, because the seller intentionally hid a major flaw by covering it up with a sticker. I filed a complaint describing the problem, without a photo because there was no option to submit a photo on the mobile app nor was there any notification that photo evidence was required during this process. I got an automated message immediately that the request would be processed soon. Because I had successfully gotten notifications for the seller’s messages in the past, and the “bot” was responding to me in the same chat as the seller, I made the assumption that I would get a notification when the request progressed. I did not. I had all notification settings on in both the app and my phone’s settings. By the time I checked the app again, I had received two messages: “photo evidence is required for this dispute. Please reach out to support by end of day” and then, after inactivity, “this dispute has been resolved”.

The lack of notification is inexcusable. The lack of information, in-app, about requirements for a dispute (including TIMELINE), is inexcusable.

Additionally the app will post an automated review of the purchase for you after a certain (undisclosed) amount of time. (Thankfully it at least is marked as automated)