NYC Ferry by Hornblower 4+

Before the NYC Ferry, it was not expected to hear it said that transportation (challenging anywhere, but especially in NYC) could be enjoyable in and of itself. Pleasant crews, clean vessels and professional service is kind of a unicorn. Not on these ferries. I almost envy them. Riding around this iconic harbor and it’s environs might become tedious but it doesn’t show. I would and suggest them and their service to everyone.

Not sure why this app is on the store. I can’t buy tickets with my cc. I emailed support four days ago with screenshots of the problem and they never got back to me. So maybe someone will listen here? I am iOS 15. I downloaded the app on Wed. When I go to buy tickets I go to Select Payments. Then Manage Payments. I add my cc info. Pressed purchase. I get an error message that says I have to go back and add the name on the credit card. Cool. There is one problem though...There is no category for entering the name on the card. I wrote to Support and heard back from them that day. I supplied screenshots of the walkthrough. I thought this may be an app bug, so I force quit the app and ran it again. Nothing. I reinstalled the app. Still no Name on Card category. I am assuming this might be a database issue on their end. I had to buy my tickets from my desktop. This little bug kind of defeats the purpose of having an app to buy tickets. Please fix this.

The behind-the-scenes functionality of the app is fine, mostly. But the user interface/experience is probably the worst in the entire App Store. It’s pretty clear that nobody programming this thing has ever tried to use it in real life. It should be used in UI/UX courses as an example of how to do everything wrong. Just mind-blowingly incompetent. Please, just fire the entire UI/UX team and hire someone else — anyone else. Here’s just one example of the hundreds of failures: suppose you have one ticket already bought, but you want to buy another so that two of you can board the ferry. You can’t. Literally everything is like that in this app. Ask yourself: “What is the obvious, most helpful way to implement some particular feature?” And you can be sure they did it some terrible other way.