Noritz Connect 4+

A lame attempt at what could be really useful

I bought the top of the line Noritz tankless recirculating hot water heater, in part because this app had me believe they were delivering leading technology. This app hasn’t been updated for years and all you can actually do with it is adjust temperature and turn the unit off or on. My unit’s recirculating pump cycles on and off just about every minute 24/7, and the only way to stop it from the app is to turn it off, which then means no hot water.

You can change a setting using an obscure setting on the wired controller, to turn off the recirculating pump. That feature should be in the app. The app also should let you build a schedule for the recirculating pump, or have it run for x hours only after sensing hot water usage.

I hope they pull some budget together to upgrade this app.

Developer Response ,

Thanks for your feedback. We invite you to update to version 2.2 of the app where you can now schedule the recirculating pump to your desired schedule. You'll need to change the heater to ALWAYS OFF mode and then you'll be able to fully schedule from the app.

Decent as a start, still hoping for more.

Would be nice to see the ability to customize things a bit more, like changing from Fahrenheit to Celsius. Also would be nice see more than a weeks history of usage. Also some of the stats seem suspect, such as “plug in” and “burn time” moving in lockstep, when clearly the unit is not burning 100% of the time.

Hoping thing will improve with time!

Not worth the extra cost $$$

The app connection is slow but once it works there are significant notable features that are missing.

1) no ability to setup an alert or app notification on the mobile device for major error codes.

2) No ability to setup a notification for important maintenance items like scheduled regular maintenance. Or regular descaling.

3) no ability to override the self-learning recirculating schedule and program a manual start or to program a desired schedule in the app as an alternative.

4) app does not show as much error detail and various error codes that are available on the control panel. For those with panels next to the heater in difficult to reach locations the app was supposed to provide the remote access. But it doesn’t get MANY of the elements 01-07 and 91-96 that the technician was requesting for troubleshooting. The app and online connection should be able to have all these metrics for the heater.

Developer Response ,

Thanks for your feedback. Like all apps we are constantly trying updating and adding features. We invite you to update the app and try out the latest manual schedule mode where you can set your own desired schedule. We plan on adding more features in the future. Thanks