Aesthetic Record EMR 17+

I was excited to use this Emr because they are based within the United State. They have great features and so far it’s been a fair experience except few things that need update:
1 : It’s a lot of set up as you have to manually input all your forms, they don’t have templates which is a pain
2: when a patient makes appointments the forms that are attached is on a seperate email with the only choice of setting up a portal, most patients don’t open the second email once they confirm their appointment so most times no forms or consents are done prior to visits
3: all charting and records are on the app, and the most important communication tool about texting is only on the web, so unless you log in on the portal you cannot get a response from texting. It would help if inbox is linked to the app.
4: For packages, it should be easy enough to take payment, the process is cumbersome and it requires a portal account, this limit finalizing sales at checkout. Please review this.
5: Their is no way of the system labeling a patient new or current so easy duplicate occurred, although you could merge accounts when they occurs.
There is great potential and it would be great if the system could separate subscription pay for providers seperate from frontdesk, Front desk have limited roles and should pay less compared to providers. It will encourage multiple subscription per practice.

I wanted to like this app but it gives more problems than anything. A new “update” weekly which gets very annoying when you’re with clients and have to stop in the middle of what you’re doing and wait for it to log you out, update , re-log In and go back to whatever clients chart you were trying to work on. The most frustrating thing is it feels like nothing is corrected with these updates… it’s still the same glitches that happen all the time. With at least once a week app updates, you’d think these few glitches that constantly occur would have been corrected at some point, but they keep occurring. For example you will take a clients photo and then it disappears and then a pop-up from the app comes up saying a bunch of jumbled letters that don’t make sense, then when you X Out , it won’t let you do anything till again— you have to log back out completely and log back in knowing none of the photos you were just taking or the notes you were writing on a patient have been saved.
This app has some good things as far as being organized but that’s almost expected because it is digital, but there’s still a long way to go in fixing making it more user reliable… there’s other issues on the app too but this was the most annoying that constantly seems to occur.

Continue to report the issue via the text service only to get the same replies blaming it on my iPad and phone which are both less than 2 years old and have the most current iOS systems. I also have a large amount of available storage on both of my devices. They also tried blaming it on the Wi-fi. However, the Wi-fi both at work and at home are working fine and all other apps are running fast. I think they implement changes and let others demo for free 30 days and they do not have enough server space to accommodate the demands. The App repeatedly crashes, I can't log on and it spins and spins saying "Hold tight" or "try again in a few minutes" I had a client who works in IT check everything from my end and she said it is a server issue. She advised me to purchase a premium plan. I am already purchasing the accelerated one. I have a very simple set up and do not even utilize many of the features. There is no reason this service is so poor. I need to the App to create an invoice in order to take a CC transaction. Tomorrow will be day 9. I have ran late due to it. I had 2 clients leave. I have had to financially compensate them. It is lost money and my reputation. I will be looking at other options.