Bar Harbor Mobile 4+

My suggestion for improvement is in the bill pay function. I almost always want to select a custom date for payment. It takes 3-4 clicks to get to the calendar to pick a date. All other bill pay sites I use give the calendar date selection on the same first page of bill pay options with no extra clicks. Please make this function quicker and more consistent with other bill pay sites. Thanks

Thank you for your feedback, Michael! We will pass this along to the developer for consideration. Have a great day!

Note to BHBT - Why? You have changed this app about 3 times in 5 years. It is confusing and you make the process of getting into it easier for a hacker than for a user! I wanted to change my password on my full app today and it kept telling me over and over they didn’t match! I might have confused the first try, but redoing it it kept saying they didn’t match. STOP IT!! THEY DID MATCH! I just did the same thing with three other banks to make them more secure. No problems at all. I saved your ugly app until last KNOWING it would give me trouble. Yes, I can call you DURING BANKING HOURS which are worse than hours DOCTORS KEEP!!! STOP IT!! Please. Very long time customer not at all satisfied. In your attempts to be secure, you are constantly making it so secure only a hacker could get in! Seriously. You are the worst app out of all my banks. Relax please so the customer can get in as easy as a hacker? Hackers gonna hack. There IS no foolproof way you can stop them. At least make it so the customers aren’t so frustrated trying to break into their own accounts!!!!

We are sorry you are having issues with the app. Please email us at appsmarketing@barharbor.bank, and we will have our Customer Service Center call you directly.

I used to love this app, but I’m super frustrated with it now. For months I haven’t been able to made deposits via the app. It takes the front picture of the check fine, but freezes on the reverse side. The , nothing happens. It’s been like this for months. I’ve made 3 phone calls. The first person suggested I go into the bank to make my deposits. Not very helpful. YES, I KNOW I CAN GO INTO THE BANK, the point is, I’d rather not. Second call resulted in the person telling me she hadn’t heard of this before and suggested I quit the app and reinstall it. I had already done that, did it again, same result. Third time I called the person was very nice said she’d get back to me. That was about a month ago. No call back. So I’ve rekindled my relationship with Bank of America, who’s app works perfectly. The nearest BOA is a 40 minute ride, so it’s not convenient, but their online banking works.

We are sorry you are having issues with mobile deposit processing and that we have been unable to answer your questions. We appreciate your feedback and invite you to contact us at appsmarketing@barharbor.bank and we will try and connect you with someone who can provide further assistance.