OTC Network 4+

When this was first rolled out, I downloaded the app, put in my info. It functioned PERFECTLY AS IT SHOULD. I could scan products to see if they were eligible for my OTC Benefit. I didn't even have to call after finding out how to do this.

Shortly thereafter, I was locked out of my acct. I worked with a support person. They almost insisted that I was doing something wrong.

I had already tried all the fixes, I entered my birthdate incorrectly the first time I tried to sign in on the website rather than using the app. This was when I was locked out. 3 or 4 months, we emailed back-and-forth, tried different things but it was never fixed.
I understood from calls to customer service that the problem is with the app.

So for nine months now, total, I have had to call to get my balances, I've had to call to see if products were covered.

I can say now that it appears to be working again as it did in the beginning and I appreciate all the hard work that went into it.

Ease of use has improved greatly.

The app makes it much easier to check the items before you hit the cash app but I find at Walmart the app says yes the item is eligible but when I get to the cashier, it says no it’s not eligible. I find a lot of Walmart brand items are not eligible once you reach the cashier and I don’t understand why, I guess it’s what you call a work in progress otherwise I really find using the app so much better thank you

The OTC app is probably the most responsive and easiest app of all. I appreciate very much my benefits and the ability to use the system without any hiccups. We elderly oftentimes have issues keeping up with the newer technologies but the folks at OTC have done an excellent job with their part of the system. Thank you.