Teachers Federal Credit Union 4+

It’s okay. Needs improvement

The app works fairly well. Sometimes I get the error message saying my accounts aren’t loading but it doesnt happen often. The main issue I have is with the online check deposit. Before the update I was able to deposit my checks perfectly fine with just taking the two pictures & endorsement but now you have to write “for mobile deposit only” on the back of the check with your signature and it never works!! It’s very frustrating which ends up with me having to go to the bank to deposit my check which is something I try to avoid at all costs. Please fix this issue!

Who ever it may concern

Excellent review for your worker Linda Fitzpatrick from your south setauket bank!! Linda is soooo patient and kind when dealing with us (the elderly) ! She takes the time to explain in our language the situation and corrects any issues we may have! And always with a beautiful smile! If ever we have an issue we can even call her and she usually promptly returns calls !!! We give Linda 5 stars and hope she is recognized by you as an outstanding leader at your bank! Thank you Camille and Jack

Developer Response ,

Thank you for taking the time to leave your 5 star review regarding your recent visit to the South Setauket branch. Thank you for your kind words and we will be sharing your sentiment with the branch leadership team. Thank you for being a valued member, we look forward to serving you again soon.

Improvement, but falls short

Update. It’s been another year and the app lags far behind other banking apps. No updates. The mobile deposit section is a joke. I’m forced to say the picture is good over and over just to be asked again. It’s got other glitches too. Clean it up.

TFCU has never much strength in electronic banking. Not being able to transfer credentials is the first sign this was not going to be very polished, but compared to the last set of fiasco Apps there have been improvements made. There have been times the entire system was down for extended periods. There is no acceptable excuse for that.

As far as the mobile deposit is concerned, why am I asked every time if the picture is good when I’ve already approved it?

Now the App is turning off Touch ID.

The worst part is tech support is terrible. Half the time they are unfamiliar with the inner workings of the App and website. The App used to send text message confirmation for App deposits. No one can tell me why this has stopped except that it never worked that way. That’s entirely untrue but there’s no point in arguing with people that don’t use the product.