Eastern Bank - Mobile Banking 4+

Pleasantly surprised

It was with great trepidation that I downloaded the new version of the EasternBank app. Two weeks ago EB notified me that I had been moved moved to their new system. The reviews of the new app were almost unanimously bad. But I was pleasantly surprised that everything worked well. I also think the user interface is much improved. I can only guess that the early May update fixed many of the apps problems. The one small glitch I encountered was several days ago when I had to restore the Touch ID login function. I don’t know why or how the option got turned off.

Not well designed

EDIT TO THE BELOW:
The current Balance and the Actual Balance on the transaction page of your website are literally always incorrect, and don’t ever correspond to a single line in my checking history. For a financial institution this is alarming. Again: never a problem at Century. I could see exactly what had finished posting and what was still pending because the “current” would match a line in the transaction list and the “available” would match the final line at the top of all the list of transactions. These figures I see on your site/app correspond to nothing at all. Unacceptable.

As a century customer who stayed on during the merger with eastern I can honestly say that century’s app was far superior in functionality and design. Beyond that, there were rarely service interruptions where I couldn’t access my online banking through their app, while at eastern it seems to be a weekly (or at least biweekly) occurrence. Not a fan so far eastern. I’ll stick around to get through some growing pains but only for so long: your banking system being unavailable so often is a big deal. And please hold the canned “we’re sorry you’re experiencing this… please email us at…” response that most of your other reviews have received. All you have to do is make sure your customers can access their accounts at all times, and look at the functionality Century’s app offered its customers, and get yours on that level too.

Developer Response ,

Hello - Thank you for your feedback. I have provided your feedback to our technology team. If you would like to be contacted directly regarding this please provide your contact information to feedback@easternbank.com.

In accessible to disabled

The developers of this application are not well-versed in iOS development. Biggest problem I have found in this application is in the transfer functionality when running voiceover which is required for blind or motor impaired individuals, the button to activate the amount to transfer is not accessible and will not bring up the keyboard. There’s no way to enter a value into this function field. Clearly this app has not been tested with accessibility in mind and is in violation of ATA accessibility for federal projects. I’ve reported this to Easton several times and I’ve gotten no responses for months. Avoid eastern bank at all costs. And the feedback functionality within the application, is also not accessible so you can’t even report the problems directly within the app. Finally, there seems to be many connectivity issues when even hitting the back button causes an error, asking you to try again.
Update:”
After responding to the developer at the link provided, minutes after the response, over a week later and I still haven’t heard anything back with promised results. Perhaps you could actually post the public response here for all to see rather than hiding behind your insincere responses.

Developer Response ,

Hello - we were able to review this with our technology team and would be happy to review the results with you. If you could please provide your contact information to feedback@easternbank.com we would be happy to provide you with the information.