Alto Pharmacy 4+

Best app ever

It is! ALL apps should be modeled after this one!!! I was so skeptical because I didn’t understand how receiving my medication could be made so simple and no glitches in obtaining my healthcare or prescriptions on file. I signed up and received a text within minutes as they obtained my information with photos of each of my medications that I had at three different pharmacy’s because of recently moving! There was a medication I didn’t know I needed a new prescription for and they reached out to me letting me know they were requesting my doctor for a new prescription... like what!!! I live in a city now and it’s difficult to get to my medication especially during biz hours so this is a life savor. The best thing is the customer support team is SO quick to respond. The candy in the envelope and overall aesthetic of the pill bottle is beautifully packaged. Going to the pharmacy and waiting in line especially during a pandemic is such a chore. Alto has a human element to it where you skip the line and aren’t talking to an annoyed pharmacist, you’re talking to people who really care! I’ve never written a review before but I truly have no idea how they’ve done this. Thank you for everything!!!

Developer Response ,

Hi Seeas! We appreciate your thorough and positive feedback. Thank you for taking the time to share about your experience and provide feedback related to the service. We are happy to hear you've had a positive experience with our customer service and communication. If you have time, please consider leaving a review on Yelp to help others with your recommendation. Have a great day!

Fantastic app, even better company

When my doctor suggested I try Alto a few months ago, as an anxious person, I was excited about never having to wait in long lines at the pharmacy again. But my experience with Alto has been SO much better than any traditional pharmacy. They fill prescriptions faster than a traditional pharmacy, and they offer a 6-9pm drop off window, in addition to other 3-hour blocks throughout the day.

I love that the app follows up with me via text and app notifications to refill my prescriptions. I’m not a person who can be trusted to refill before I run out, so this is a huge perk for me.

If you’re still reading this and not yet sold on Alto, here’s a little more about their awesome customer service and the extra little things they do to show they truly value their customers. For starters, their pharmacy called to confirm whether I’d like name brand or generic, and when I told them I was trying to use up my HSA balance, they let me know how I could switch back to generic when I’m ready to. All of the delivery people have been lovely. And they include a little caramel with every delivery — and it’s realllllyyy good.

Terrible communication and under-supported customer service

Using this app has been the most frustrating customer support experience I've ever had filling prescriptions, which is saying a lot. If everything is running smoothly and you have no issues, the app is great. It's wonderful to just have your medications delivered without any fuss. Unfortunately that has rarely been the case for me. The support messaging feature means that one conversation resolving one issue can span over several days even a week—there's no support line you can call for more direct service or to address an emergency. When I eventually ran out of supplies to manage my diabetes after almost two weeks of messaging back and forth, I had to seek out emergency ones from my doctors office because Alto could not resolve the issue and could not provide me with a clear answer why in a timely manner. Luckily I checked several weeks in advance the next month because the same issue was about to unfold again without any heads up or warning. I don't blame the individual customer support agents who I suspect are overwhelmed with tickets, but the company for their lack of support and options. It's honestly unacceptable that my pharmacy would prevent me from having these supplies and would make so little effort to help.