Monorail: Invest & Save 4+

Excellent App!

This application is simple, yet organized and makes it super easy to set investing goals and manage your portfolio. I really enjoy how they offer different methods of investing that fit your own individual risk tolerance and long/short terms plans. All around great for financial needs!

😡

I don’t know if just happened to me when I tried to open the app I put my information from my bank my SSC and then I get out from the app and I’m trying to get backBut I couldn’t because the password it was incorrect
So I’m trying to recover the password with my phone number and it says that I was not fine so I try with my Gmail and it say the same thing so I went to my account to close where are you permission to this app and I try to open again in account and it says that my Gmail it was no use so I don’t know if they stole money from these up with the information that you give and I trying to open again and it works but this time I didn’t put none of my information it’s kind of weird that first works the password and after you put all the information are you trying to come back to the app you can’t it was weird I don’t know to recommend it or not but be careful with the information we put in the apps

Developer Response ,

Hi there,

I'm sorry you are having trouble logging into your account. Please reach out to support@monorail.com and a member of our team will get back to you as soon as possible!

Worst app I have ever used

Please do yourself a favor and don’t get this app. It is not a safe place for your money. I used it for years and all of the sudden it says my email doesn’t exist and I can’t get into my account because I can’t reset my password without a ‘valid’ email. I have contacted support in every way I can and they are horrible. When they finally answer they won’t give me any timeline or help. I need my money and I have no idea when or if I can get it.
I also had a lot of issues with how long things took when I did use the app. I’m honestly surprised this app hasn’t been shut down due to there service. To not be able to give me any timeline and confirmation that my account is safe is scary. There are so many other ways to save and keep your money,
so I will never be using this again.

Developer Response ,

Hi! We are really sorry you've had this experience. Our entire team is working to resolve the issue you have, and know it will be resolved. Thank you for your patience!