RXO Drive: Find & Book Loads 4+

Everything is good in this app very transparent only the problem they don’t mention Facilities address. it is convenient who is booking Load they can see Facilities address so that they can check for the warehouse status. where to go and how to get in.

Thanks for your review dear user. Facility information is provided after the load assignment. This allows us to keep our customer freight safe and safeguard carriers from unintended consequences. You can also speak with your rep/ support if you face any issues at any point with the warehouse. We value your business and hope you can revise your ratings in future. If you face any issues with the application, please feel free to reach us on driverxofeedback@rxo.com.

I had an argument with a broker name Lukas Rust today I did an instant book load the day which was my first time instant booking with RXO I booked the load and did not get the rate confirmation to me I thought maybe it go through so this morning I called them to explain the situation, so the broker asked my company info and then he went ahead gave me the load details, he said they require trailer washout with proof of the receipt and no reimbursement, so mind me I just had a trailer washout a couple days ago so immediately I told him I’m not interested he then said do you want to unassigned from the load and yes. A few hours later he wrote me and said they not required trailer washout anymore and I replied to him I said I’m not interested Then a few minutes after he called me and said you black people i don’t like you and cursed me out He said he wrote a negative review for my company. My thing is am I not allowed to say no to his load after he gave me the load details On top of it I did not have a rate confirmation nor I did not sign the rate confirmation neither. This man is nasty and racist.

Dear user, apologies for the inconvenience caused. This is concerning. We have reported the issue to our authorities and the correct action will be taken up. We value your business and thank you for bringing this to our attention. We hope you will consider revising your ratings for the application, based on your experience on using it. Thanks.

Not sure of what happened, but this app is extremely slow to respond lately.
If I want to search for new loads it takes several seconds to open a desired search option…I hope the app admin can fix this.
Also this app compared to som other Brokerages is very “basic”. I like to search for my loads trough the app instead of waiting for long time on the phone to reach a broker.
Tracking , submitting paperwork, checking on payment status would be a plus and I would defiantly book more loads with XPO.

Dear user, we hope the new version is working much better. Please consider giving us a positive review if your experience has improved. This would really encourage our team .