PECO - An Exelon Company 4+

Consistently unable to schedule a payment for a future date. The only process that works is “Pay Bill Today”. Also, there is no confirmation screen asking if you sure that this is the step you want to take.
If you don’t want a customer to schedule a payment for the due date, just say so. Don’t pretend that there is actually a choice to do that.
I was unable to post this review with the 1star rating I wanted to give. The same way I was unable to post a payment at a future date. System is rigged.

Power is out due to the big Nor’easter. Last night I try to report my outage online. Says “can’t do this online, must download app”. I download app and try again. 1) lists 2 address for me to choose but the address text is blank. I pick one and success (I think) it takes me to my status page and says “Your power is on”. I click report outage and it says “Your outage is reported”. I go back and do the same thing for the other address listed because, remember, I can’t actually see the text on the list. I check an hour later and it says...”Your power is on” for both mystery addresses. So I repeat my steps to report again. I then check outage map in my neighborhood and it says “Customers affected, less than five.” !?!?!? Our entire neighborhood of 35 houses are affected, along with the street that leads to our neighborhood with probably another 20 houses on it! Anyway, this morning I check my status and, you guessed it, it says “Your power is on.” !?!?!? Neighborhood status on the outage map...yep, “Customers affected, less than five.” Unbelievable!!! Don’t force me use your app to report if it’s not going to work!!!

This app is a little bit wonky to use but not bad. Better than I think you might expect from a utility. I like how I can view usage and and actual cost data over time, as well as average temp in each billing cycle and compare against a neighborhood benchmark. That is something a customer wants! Seeing how your usage is trending - very important and meaningful especially as costs are rising. The usability is just ok hence 4 stars from me and not 5. For example moving back and forth from the part of the app that shows you current usage to usage history requires lots of taps to get back to the view you want to see. Adding a dashboard where you could see current usage, estimated usage this billing cycle, at the same time as detailed historic usage data year over year - would be cool. Maybe an enhanced wider view on iPad would be useful to the customers.