BJs Wholesale Club 4+

Life saver

I used to be Paid Member years ago and then my financial circumstances changed and I couldn’t maintain the annual membership. Just recently about 1 month ago now, I was able to redeem FREE 3 month membership to Enjoy Being Bjs customer again. It came at the perfect time because we had decided to begin shopping in Bulk again. I normally shop the White marsh loc but I live closer to Canton loc. I LOVE canton loc. 10 mins from my house and the people are So nice there even through this pandemic. I feel safe when I shop, I don’t feel anxious bcuz the place is Huge and People respect the social distancing And Everything. I have yet to not find anything I have needed or wanted. I will continue to support Bks and they are taking extra precautions right now which I Desperately Seek bcuz I have Weakened immune system and I appreciate Every drastic measure they are taking. The prices and Selection are Ahhhmazing, there is plenty space to shop and You don’t have constant move out someone’s way or Feel like Your not important customer etc. the lines move so fast, even with the pandemic. They have all essentials my household need and wants.

This app is as worthless as Bj’s customer support

I have contacted Bj’s three times now regarding their app not working for me. I can login on the website and place an order yet when I try to use the app it tells me I have the “wrong credentials”. I try to reset my password using my email and it’s not registered. How is it not registered if it’s the same email I’m using on the website?!?! The company offers no solutions and it is an it issue on their site. If I try to create a new account using my membership number with the email that is registered (yet the app claims it doesn’t exist) I get a message saying that the membership already has an account setup with dundundun the same darn email. Wait but doesn’t that email not exist. Oh that’s right it does but their customer support is so stupid they can’t figure it out. I have friends that could fix the issue in seconds but hey I guess that’s why they don’t work for BJ’s and make a real living. Oh but wait there’s more!!! If I try to register with a different email it still won’t let me because the membership number is already in use. An app run by a bunch on bozo the clowns. The website for Bj’s is just as bad. If I don’t use it for a few months I can’t login without changing the password. I’ll get a message saying the password is incorrect yet it can’t be because I use a password keeper and have been for 10+ years. There might be 2 websites ever I have had this many problems with and one is no longer in business. Hint hint.

Developer Response ,

Hello, we are so sorry to hear you feel this way. We recently released an update to help resolve this issue, so please ensure that you have the most recent version. However, if you find you are still experiencing issues, you can contact us at socialcare@bjs.com. Thank you!

Nightmare online shopping

It was difficult to navigate the site. I kept hitting the wrong button and had to pray I would not lose my cart. Having to place items in the search bar to find them was frustrating. They have a somewhat limited selection. I recognize they cannot carry everything. However, some staples should be there. They didn’t have sliced mushrooms in a can. Their selection of men’s body wash is awful. And so is the selection of men’s shampoo. People can’t buy what they don’t have. I could go on but it would just be piling on needlessly. The lack of true curbside pickup is unbelievable. Checkout was a whole other animal. First I managed to miss an item that needed to be shipped. The order went through the initial checkout process only to discover the shipping charge. Then I had to find a. Once found, I had to figure out how to remove it. Good luck with that. I stumbled upon it and got it done. Skipping to the other problem area is actually checking out. For safety I guess the site remembers nothing about your credit card information. Then you put the part of the information they want. The program will not let you. Then it red flags you because that information is not there. Okay enough. There was more

Developer Response ,

Hello, we sincerely apologize for the bad experience you had with the app. If you could send us your concerns at socialcare@bjs.com, we'd be more than happy to address them. Thank you!