Enterprise Service Management 4+

OpenText

    • 4.4 • 9 Ratings
    • Free

iPhone Screenshots

Description

The Enterprise Service Management mobile app is the mobile version of Service Management Automation.



Via Service Portal mode, end-users can:

Search service or support offerings, knowledge articles and news
Browse the service or support offerings
Create new service or support requests
Approve or deny the request approvals or change approvals
Accept or reject resolved requests
Smart ticketing and Virtual Agent support
Switch between different tenants


Via agent mode, agent users can:

Search for specific requests/incidents, CIs, people, and knowledge articles or news
View the requests/tasks/incidents in my views
Filter request/task/incident list. For example, filter the requests in a specific priority
Update the detailed information of a request/task/incident
Post comments to a request/task/incident
Add solution or suggested solution to a request/incident
View the detailed information of Person records and contact the person by tapping the phone number, the email address or the location


For full details of our new release please go to OpenText online documentation :
https://docs.microfocus.com/doc/Mobile/SMAX/ReleaseNotes
https://docs.microfocus.com/doc/Mobile/SMA-SM/ReleaseNotes

https://docs.microfocus.com/doc/Mobile/SaaS/ReleaseNotes



IMPORTANT: This software requires connectivity to the OpenText Service Management Automation Suite. You may activate the mobile app by scanning a QR code from your company’s Service Management Automation Service Portal web site. You may also contact your IT administrator for an activation URL.

What’s New

Version 2024.1.3

The provider account of the mobile app is now transferred from Micro Focus to OpenText. You may need to log in again after upgrade.

Ratings and Reviews

4.4 out of 5
9 Ratings

9 Ratings

Mjefpul ,

This App Does Nothing

I downloaded this app since the company I work for uses this service. After opening this app, it requires use of a QR code, which I can't use. It also recommends navigating to the website but the company login is required.

Developer Response ,

Thanks for sharing your experience, The Micro Focus SMA Mobile app requires your company to enable use of the app with their Micro Focus service management system. We recommend first discussing with your SMA System Administrator, however if you still have issue connecting to your organizations SMA System, Feel free to ping us at sma.mobile@microfocus.com .



Best regards,

Micro Focus SMA Mobile Team

App Privacy

The developer, OpenText, indicated that the app’s privacy practices may include handling of data as described below. For more information, see the developer’s privacy policy.

Data Not Collected

The developer does not collect any data from this app.

Privacy practices may vary, for example, based on the features you use or your age. Learn More

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